After moving into our new house, on 2/19/11 my husband and I went shopping for a couch for our living room. We end up purchasing a couch from Rooms Unlimited and are told that the order will take anywhere from 8-10 weeks. At 11 weeks we receive a call saying that our couch is in, we set up a delivery date and we receive a couch THAT IS NOT THE ONE WE ORDERED! Nor is it in the color we ordered. We return to the store the next day and to our surprise, the manager cannot find anything wrong with our order form. For some reason, when the order was entered into the computer after we left the store and paid for the couch, somebody switched the inventory number which is why we got the wrong couch style and color. So the manager promises us that we will receive the couch in 4 weeks. Ok, we can wait. No problem.

4 weeks comes and goes, no couch. 6 weeks pass, no couch. Each time we call the store, they give us a new delivery date. After 8 weeks, my husband shows up in person and speaks to the manager and sales rep who sold us the couch. We receive a written statement saying that our couch will be in NO LATER THAN 6/27. We receive no call so I called Rooms Unlimited today 6/30 and guess what! Our couch won't be in until 7/11 because the manufacturer RAN OUT OF FABRIC!!! Are you kidding me!? So IF we actually get the couch on 7/11, we will have waited more than 20 weeks for a couch!! This is unacceptable and absolutely ridiculous!

Rooms Unlimited in Medford, NY misleads customers and makes promises they will not keep when it comes to delivering furniture. We were told the livingroom set we ordered would be in within 8-12 weeks. After 15 weeks we were still without the furniture and nobody could tell us why it was late or when it would be in. We tried to cancel the order but could not. Their customer service was rude and obnoxious--hanging up on us, yelling at us, and telling us it was not their problem. When they finally delivered, we were last on day's list. Spiteful, obnoxious company!