I signed in on day 3 of my subscription planning to cancel. When I logged in to find out you had already charged me for 30 more days. Looking at the terms, I was about 3 hours later than 72 hour cut off, all because I didn't get to take care of my personal computing needs in time to cancel before it was automatically renewed. I am a medical student traveling for rotations- I do not have access to a computer to take care of personal matters during the day while I am in clinic. The moment I got home, I tried to take care of this only to see I had already been charged. I have been recommending their site to my peers who also need to travel for rotations. I will no longer do this, and I am going to inform those that I have recommended the site to about your ruthless attitude toward customers. The website is designed to charge unsuspecting consumers for additional memberships and it works because no one ever reads the fine print. This is borderline fraudulent and most certainly unethical. I have found their customer service department to be very rude and short with their responses. Please pay attention to these reviews and do not use this site!

Tried using this site to locate a roommate. In all of Greater Cincinnati there were only two or three people actively looking for roommates. There were plenty of profiles, just not active profiles. The site was totally useless.

I didn't realize they would charge me a 2nd time, of which I will get nothing from. They dupe you into buying shorter term access only to charge you for longer term when that expires. Definitely not up front about what is in the agreement.

Words that describe this company: dishonest, thieves, ripoff, shady, crooked.. yeah, that about sums it up.
I hope this company folds.

I noticed that the complaints on this site re: Roomster.com are old. But everything that is said about it is TRUE. This site is a SCAM. I signed up for a 3 day trial for $5 but was charged $5 and $29s for the monthly renewal WHICH I NEVER ORDERED. It is unethical to charge someone's credit card for a subscription they never asked for. Plus, all the apartments I inquired seem sketchy: on two occasions, I was exchanging emails with the "roomsters" who had a share. When I responded, expressed my interest and asked for a time to meet I RECEIVED NO ANSWER back. Their introduction emails all sound the same and all had expressed interest in renting out the apartment to me. Are the folks at Roomster.com sending these emails with bogus shares???????????? So far, it seems to be the case. SHAME ON YOU.

I signed up for Roomster.com after finding it on a search engine advertised as a free service site. I was looking for immediate occupancy rentals and after spending 30-45 minutes creating my "free" profile I reached the page asking me to purchase an upgraded membership. Since the site advertises it's service as free, I declined to purchase anything and continued with the basic membership.
When I checked the status of my account a few days later I noticed there were 5 messages from what I assume would be potential roommates interested in my profile, but I was surprised and frustrated to discover that you cannot access your roomster messages without purchasing a membership. It also states in the terms of use that you cannot put your own email address or phone number in your public profile. By doing that, you are forced to use their email service if you want to contact anyone on the site - which costs a monthly fee.
Once I realized that this complany was absolutely NOT operating honestly, I began to look for a way to delete my account. It turns out, you cannot delete your account. You can only disable it.
I sent them an email through their Contact Us page requesting that my account be deleted and telling them why I wanted to delete it. I received an incredibly rude email back about how most of the service is free and they offered no option for deleting my information from their site. I wrote back again asking how to permanently delete my account and instead of emailing me back, there is now a message when I try to access the site saying they disabled my account for “violations of terms of use.”
I will soon be changing my email address because of Roomster's behavior. I feel like I've been robbed because of their bait-and-switch tactics and my inability to delete my information from their system.