This site is a complete scam. I paid for a 3-day subscription and then I was automatically charged $29.95 THREE minutes after my subscription expired. I emailed them and have yet to receive a response. I filed a complaint with my bank and the gave me a number to call the company since there was no number on the webpage. The number was out of service (Go figure!!!). Do NOT waste your money. There are free sites that you can use such as facebook.com and craigslist.

Roomster submits unauthorized charges to customer accounts. When I received (1) mail message, I authorized a 3-day subscription to check the message at a cost of $5.95. I was shocked to see that Roomster had charged my account for an additional $29.95 3 days later for an upgrade for 30 days. If I was going to upgrade for 30 days, why would I pay for 3-days. Roomster uses unscrupulous, fraudelent tactics to get customers. I have to file a transactions dispute with my bank, and also file a complaint with the Federal Trade Commission and the Better Business Bureau. I immediately sent an e-mail to Roomster informing them that I did not order an upgrad for 30 days, but received no response. Once they make an unauthorized charge they say that there is no refund. They should not be allowed to be in business.

Just to be clear with everyone reading this. Roomster.com is an honest & reputable company. We do not make any un-authorized charges. Why would we? We have been in business for 6 years and continue to provide an excellent roommate matching service & even better customer support. On the credit card payment page & the paypal payment page state our subscription policy, and cancellation instructions. Roomster subscriptions can be canceled at any time by the member.

(the text below is from our credit card page)

"Subscription rates apply to credit/debit card and PayPal payments. All fees are charged in U.S. dollars. As long as you remain a roomster subscriber, your subscription will be renewed at the monthly rate. This will ensure uninterrupted access to your subscription. Charges will appear on your bill as 'roomster'. You can cancel your subscription at anytime. To cancel your subscription, click the "Edit profile" link on the top navigation, then select the "Settings" tab and then click the "Subscription" link. Click "Cancel my subscription".

The only data supplied to us & you about this user is that she is "Kerri from Austin, Texas U.S.A." If we had more information we could pull the records, which would show sign-up, usage & cancellation history. What's odd about this "report" is this person is that she claims that she paid via Paypal. As you may or may not know Paypal informs you of an re-occurring subscription type payments & gives you instructions how to cancel it, as well as emailing you the details.