I recently went in to purchase a full living room set (06/01/2011) and was given a quote from the financial manager saying that my monthly payments were going to be $226.00 and $336 down. Because they didn't have it in stock I decided to wait to pay untill they did, to keep me 1st in line they told me to pay $100 towards my downpayment. I was called back in the office on 06/03/2011 becuase it was in stock and they were wanting me to do the contract and pick up my furniture. When I got there a different guy (Tim-Manager for RAC) looked at my quote and told the sales person (Gigi) that she did it wrong and because she coded it wrong but promised me free shipping now she will have to pay for it out of pocket (very unprofessional to critize her in front of a customer). Then he re-quoted me $222 mthly and $311 down due for the extra prorated days (understandable and $4 cheaper for mthy payments-cool). Then I said "well I should only pay $285 because I already paid $100", his response was "well that get applied towards your principle not your downpayment. (Frustration#1!). I still agreed to this point to continue the process. Then 10 minutes later he tells me " oh, I made a mistake, you will need to pay $385 down and $275 mthly payments." (Is it just me or is something not right about this picture?!?!?!) So I argueed back, "No, John (RAC-Assistant Manager) quoted me these rates, and started to argue back how that couldn't of happened and he would of not quoted me those rates. I informed him I have it in writing and can proof, and I don't appreciate him calling me a liar and he wasn't there when I had the conversation with him. This Tim guy did not care at all! He pretty much agreed that the messed up on the quoted (3 different times) and this is what it should be, take it or leave it! I was furious. Then the store Manager for RoomStore said he will try and accommidate me for their mistakes. The next day 06/04/2011 I recieve a phone call with lower monthly payment to $199, that only gives me the sectional, and chair! I originally signed for the sectional, ottoman, chair, two end tables and two lamps! Your not accomidating me your taking off stuff that I want! Of coarse my payments going to be cheaper it less stuff than I originally signed for. At this point I have broke all blood vessels in my brain and rather than getting ghetto on them I said forget it, give me my money back!! They then told me I have to wait for corporate to send me a check to my address within 10- 14days. Then they had the audacity to tell me that I signed the agreement that stated the refund policy. I responded, is that the same quote that was originally given to me that apparently you guys have already defaulted on?! Don't go to this place its a rip off! And as soon as I'm done with them they will definitly have a bad name!!