I recently spent over $2000 purchasing a sofa, chair, coffee table, and two end tables from Roomstore. While our sales person was helpful in the store, I now can't reach him and cannot get information from anyone who works there about where my furniture is- 5 weeks after I ordered it, and one month from the original estimated delivery date. Not only that, but in the meantime I rushed to clear out my old couches, dumping them instead of taking time to try to sell them or donate them because I thought I was getting my furniture within a few days of purchasing it.

I have called Roomstore 4 times asking where the heck my furniture is and they keep telling me that they are waiting on one piece- the sofa and that they won't deliver everything until all of it is together unless I want to pay for additional delivery. So I asked if someone could call the factory to see when they will be getting in the sofa and "they don't have a way to do that." WHAT?! When I insisted on having a date today when I called she said, "this says it will be in in mid August." I pointed out that that was NOW and tried to verify- "So it will be in in the next couple of days?"

"I guess so."

Beyond that I keep getting told that my salesperson will contact me which hasn't happened. Not to mention this is all on their credit card which seemed like a scam and a half in itself.

5 weeks later I'm getting tired of my roomy, un furnitured living room and I want my darn couch. Maybe this is why they give you a year to pay for the crap- it takes them that long to get it to you.

This customer service department is INSANE! The store and sales staff were great. Then I had to deal with "customer service" in the corporate office within 1 week of delivery. They botched the pre-treatment and refused to take responsibility! I PAID for this service and their response to me was "If you clean the couch we will treat it" are you kidding if you did your job to begin with I wouldn't need to even have this conversation and then lets not forget the line that made me blow my lid from the director of customer service "You will listen to me first" This is the guy that runs the show?