We bought a mattress from the Roomstore back in July 2008, with the mattress came a 3yr warrenty from the roomstore! For the first year and half, the mattress was fine! Then very quickly we started noticing the mattress started caving in, The center of the mattress is the worst. We called the roomstore about the problem, first they couldn't find that we purschased a mattress from them, second they came out in october and was told by the service tech that the small stain on mattress they would void out any claim, the small stain was a water spot! We cleaned mattress and called for another appointment again! Third time out the tech said mattress is really really bad, one of the worst that he has seen. But he said it's going to be hard to prove that there is a problem because it must have 1.5 inch difference in center and that this mattress has a memory foam topper for 3inchs on top! I told him to do the best he can and write his report. Customer Service Dept called me a few days later! Blanca there told me that it's not covered. I asked what she meant, she said it's a comfort issue and there is nothing she can do about it. I then asked to speak with the Manger and she told me she was the manger there. I called back and found out that she wasn't the manger there that her boss is Elizbeth, I left a message with Elizbeth because she was gone to lunch. Elizbeth did call me back a few hrs later, I explain the whole thing to her, she said that Sealy doesn't replace the mattress unless it's has a 1.5 difference, I also said that you can feel the springs and it's really in bad shape, She also said it's a comfort issue. I said isn't that why I called was the bed is uncomfortable to sleep in, she said there is nothing She can do about the comfort issue. I asked to speak with her boss She then finally gave me to Tim Walters (he in charge of Customer Serive) I explained everything to Tim and he told me that there is nothing he can do. I asked him what I am suppose to do, he said sleep on it for 6 more months and then call back maybe in will show 1and half inch difference, I explained that this is the mattress that has a meamory foam topper. He said there is nothing he could do. I asked him again that we try to resolve this issue because I don't wish to take this to small claims court. He said go ahead and the Judge will be on there side because the law stats here in Arizona that it must have 1and half inch difference in it and he would win the case and that this isn't the first time he would go to court!
Warning don't buy Sealy Mattress Canyon Breeze addition from RoomStore because they don't warrenty it!
Sincerly
Kirk
[email protected]