Complaint against the Roomstore and TRS Financing which is inside The Roomstore in Glendale, AZ. I have gone around and around with the RS and TRS because of overcharging me for delivery and not honoring the "real" sale price of a sofe which I did bring ad paper into store when I purchased sofa also they did not disclose they would charge $65.00 for delivery as I was told $45.00 but they stated because they brought on Sunday $20.00 extra, The manager Dominic stated "he would credit me the 20.00" when I went into store this is what happened. They laughed at me and made fun of me and did not refund the $20.00 nor honor the overcharge of the sofa of 10.00 and TRS also lied. I was told by Aaron it would be written up as a lease but on 11/1/2009 changed to 90 days same as cash because I WAS NOT LEASING as I gave $180.00 down and not as a lease. I called RS customer service and they contacted the Roomstore in Glendale and stated this "it was agreeable with RS and TRS that I would be refunded credit $20.00 plus the $10.00 and it would be 90 days same as cash." I stated okay.. I was grateful and thought it was over. BUT since then no credit and TRS has not only threatened me and been nasty but stated they know nothing of this and they have been holding a $125.00 check I sent them USPS Certified Mail and Aaron the manager is a real nasty person and total untruthful. They want to have me pay $1200.00 for a cheap couch that had to be replaced within two weeks. I had asked for a refund within 72 hours and Aaron gave me static and stated I would see no monies if any for 30 days.

The total cost of sofa is $347.00 and I have paid $305.00 and have asked for a pay off amount which they refuse to give. Aaron told me the only way he would give me 90 days same as cash is if I buy more furniture.

I know as the Good Lord does that The Roomstore CS had resolved this problem but now TRS is pretending they know nothing and are playing nasty hardball. The Roomstore is not supporting the truth (Sylvia) I am a senior and disabled and I have so stressed out behind this as a cheap sofa is not worth all this but I do not have $305.00 to give away.