I am a LPG Indane customer with Roop Gas Agency, New Delhi (Kondli) and my consumer Number is 689. The Agency Staff and Agency owner both are very negligent and rude and never here my complaint. They never deliver the cylinder on time to me and I have lodged complaints to the agency several times but nothing has been done as yet.

I lodged a web complaint few months ago to the owner of the agency but she paid deaf ear to it and even I lodged a web complaint to the Indian Oil Corporation's respective area heads also but again they paid deaf ear to my complaint so I again lodged a complaint on 16.08.2007 but again nothing been done.

Every time I have to go to the agency to book the cylinder as they never book my cylinder on phone and everytime ask to show my gas papers to them and even they have charged Rs. 40 from me two times and did some inspection at my home but all in vain.

I am really in a very very bad condition due to this... please help smb...

I will be highly obliged and thankful.