In July I purchased a refurbished computer from this company. The day i took it home and plugged it in I got what is called "the blue screen of death", which means that the computer stopped working and a blue screen appears. I return it to Ross computer, they repaired the problem, which according to them was the virus protection i had running. Two weeks later it began doing the same thing. I phoned Ross computer services and I was told that if I got that screen to stop running the program that causes it. If i am always getting it at the same time than it is the program. I called several more times and was told the same thing. It got so bad that I could use it for no more than a half an hour before i got the blue screen. I phoned them last week. I was quite honest and told them that in my opinion they sold me junk, at which time the gentleman on the other end of the phone got extremely loud and rude with me. He told me that he would look at it but "sure the hell" wasn't fixing it for free if it had a virus. I had phoned and visited this company many times and have never dealt with the younger man who I was now speaking to. I told him this. He tells me that i spoke to his father than insinuated that i was trying to cause problems between the two of them. I took my computer elsewhere to be serviced. The hard drive was bad. Each time i called Ross computer services I was told that what ever was causing the blue screen was my fault. I am now paying for the hard drive to be replaced which i wouldn't have had to do if I had gotten what I paid for. I now have more into this refurbished computer than i have in my new laptop. I would not suggest that anyone do business with this company.