Please know that I am not a bigot, racal profiler, racist or ethnically biased.
I am American born citizen of immigrant people who came to this country, eager to learn & speak English and that English was the language of this country that has given them and their decedents a home in a land of free and equal people these many years.

With that said; I am greatly pained to send this letter of [major] complaint in reference to the hiring policy of above noted store in the West Kendall Miami suburban area.

My purpose and intent to visit the store was to return and replace an item purchased earlier in the week.

I was greeted in Spanish by Orfelina/ 714946 who proceeded to process the return by trained rote of the item and sales slip before her.
I was ready to pay for the exchange when she couldn't find the new item on the sales receipt.

I explained to her, in English that I was purchasing the item.

She had no idea of my words, intent or conversation.

It was at that time a co-manager stepped in an explained that Orfelina does not speak any English; And yet holds a speaking position, dealing with the public in an American owned corporate business in the United States of America, in a city that has a well above average unemployment rate, and further demands that every [American-Anglo] needs to be bi-lingual English-Spanish in order to secure any form of even the most menial, minimum wage employment here.


While I would never suggest that a job be denied to anyone who is seeking to work, none the less I do have to question that a non speaker of English is given a job dealing with the American public in an American owned company, over an out of work American citizen who may not be bi-lingual, and will not be considered for the same position.

As said, shame on you.