It is so painful that I have to write this, for I love the products at Ross, but the shopping experience is all but pleasant. No matter what time of day you enter some of their stores, especially those in Florida (I have shopped Ross from Ocala to Pembroke Pines and Miramar) you will find floors littered with merchandise, broken items on the floor, empty drink bottles on shelves left behind by angry shoppers. I think their patrons tend to treat the store with the same respect they feel management has for them.

The staff is neither well-trained nor friendly.

I hope that Ross will listen to their customers and realize that another chain may come along with much cleaner facilities and friendlier staff, and before they realize it, they will have lost their business.