I am writing in complaint to the dressing rooms not having enough space for those of us who have strollers or anyone with a handicap, specifically the Ross store in Jacksonville NC, and how the situation was handled by the manager.
Everytime I want to go try something on, I have to wait outside the large dressing room (which they have only ONE of, and then about 20 or 30 tiny rooms, which more than half goes unused) with my toddler son in his stroller. I end up waiting about 15 to 20 minutes on average while someone takes their time, talks on their cell phone, and simply can not take a hint that someone with an irate toddler is TRYING to patiently wait their turn. They do not need to be in there for any reason aside from the fact that they just feel entitled to the extra space. Not the store's fault though, right? WRONG. Here is why. The larger rooms provided in stores are supposed to be for those with a disability and to those who really NEED the extra space. Usually, said rooms are equipped with a sign letting patrons know that these rooms are intended for just those people. Well this store does not have such a sign. I have suggested that perhaps they should put one up or tear down the many tiny rooms that NOBODY ever, EVER uses and put atleast one more large room in there. A manager told me once that she was personally going to see to it that a sign gets put up. Never happened.
So today I complained about this situation to a manager once again, and this time she told me there is absolutely nothing she can do (to help patrons with strollers or disabilities who really need the extra space) and she actually suggested that I go into the MEN'S dressing room to try on clothing. HOW INSULTING! You really want me to go into a men's dressing room and get naked?! Are you insane? Are you looking for a lawsuit!? All I need is one pervert with a camera phone peeking under the door! Her other suggestion was that I try on clothes in a small room and leave the door open so I could watch my son... how uncomfortable for me! Not an option for me either, sorry. Dressing rooms have doors for a REASON. And that reason is so that you can have your privacy. Men's and Women's dressing rooms are seperate for a REASON, and I shouldn't have to even explain why they are!
I am going to write to corporate and let them know my complaints, and that I will be shopping at Marshall's (TJ Maxx), where their larger dressing room is NEVER occupied except by those who REALLY do need the extra space. If they really do care about each and every one of their shoppers then they should make room for us and make us feel welcome and comfortable in their stores. Not have their managers suggest that a mom and her child go into a men's dressing room to try on clothes because they are too lazy to put a sign up on their dressing room door.

I saved $85.00 at Ross yesterday. Or should I say, they lost out on $85.00 of revenue. As I approached the registers, I saw that 11 other people stood in line with only 1 register in use.
When one of the customers asked if any other registers were opening, the response was that the other person was on break.
Ten minutes later, another employee approached the register, walked around for 5 minutes, fiddled with the register for another 5 minutes...I left as did 2 other people in line.

I went to this location during my lunch hour - I found several dresses but when I went to the dressing room I was told that a 2 piece dress/skirt was counted as 2 pieces (total of 8 pieces can be brought into the dressing room). I told the girl she must have misunderstood as that didn't make sense. Anything on 1 clothes hanger should be counted as 1 piece. She said she was just following the rules. A loss prevention guy overheard our conversation and was quick to put me in my place stating that that was the rule and he wasn't professional about it. I tried on the clothes and had to go out of the dressing room 3 times to try everything I had pulled from the rack. Very inconvenient as you have to redress each time you have to return clothes and get some more. I had a total of 8 hangers but because most of them were 2 pieces I had the problem. I then proceeded to check out which was a nightmare! 2 registers open with none of the cashiers in a hurry. Lines were long. I was very happy this store opened on my end of town, but if this is how they take care of their customers and run their stores, I don't know how many more times I will visit.

I slipped on the waxed floor in the Ross dressing room yesterday. When I spoke to the manager about it, she laughed in my face and refused to look at the floor. This was the store manager! I complained to Tony Deplasco, Larry Bennett and Steve Reed, all Florida regional managers, about compensating me and reprimanding the store manager. I was told off and hung up on by all three men listed above.

In the month of August 2008 I submitted a application for employment. A friend of mine told me to call in September since I had'nt heard from them. She is employed their. I called and the hireing manager at the time asked me to come and finish my application process. I filled out a background check paper and finished a multiple choice test. Since I was supposed to start work after but have'nt. The new hiring manager told me that she would contact me today but has'nt. I don't even know if my application was processed due to manager friendly relationships with employees. One of my friends was hired on the day I finished my application and she says I should've started by now!!! The new hiring manager is not the lady who gave me my documents to finish, but is friends with a employee that boyfrienf was sent to jail because of pushing me. I strongly feel that I've been violated to work because of this. The managers name is Bridget. I just would like to know what store policy is after you've done and passed what is required to recieve a job. Should I go to another store where I don't know anyone at and do another application because I feel like Ross is not EOE.