Ross Store

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Category: Lifestyle

Contact Information
480 N Frederick Ave, Gaithersburg, MD, Gaithersburg, Maryland, United States

Phone number: (240) 631-0881

Ross Store Reviews

Katherine Wolfe November 2, 2010

Management

No equipment available to employees-Price gun, printer, ticket gun, tickets, needles
Management not solving problems but blame cashiers for technical, or customer related problems-refusal to step in and help
Not allowing cashiers to properly ticket, tag, and nub returns but state to take the next customer
Not allowing cashiers to get the product out when only two customers in line and three cashiers available
Not solving problems of security to do their job and not interrupt cashiers
No correct size security containers available to get products out
Not allowing proper training of new employees when few customers and several cashiers available but are told to take next customer
Improper count of change and pulls from cashiers drawers causing shortages for cashiers-not allowing cashiers to count what goes in and comes out of drawer
Management not solving problems but instead blames cashiers for technical problems, customer problems, or slow transactions due to multiple returns of customer
The General Manager is James Acosta
Instead of assessing these problems and finding solutions, the General Manager will get on to the cashier/supervisor for not having work done instead of providing proper equipment or solving technical or customer problems
Improper counting of cash pull from drawer on register 1 was verified on Oct 24-twice in a row by cashier and then in the same day money was taken for change and change given without allowing cashier to verify-change was not bundled-shift was from 9:30 AM-2 PM
Too many expectations are given to the Front End Supervisor #2 at customer service when security (Jerry) is talking and remaining behind customer service while interrupting in sales and my duties
I will have to greet customers and guide customers to the line with returns/exchanges when that is security's job
The security is yelling at me during sales and refuses to get bags, equipment, etc. When addressing the problem to the General Store Manager, I was brought into the office and reamed for not doing my job properly to the point of tears
Please help.

Snow Rain September 20, 2009

[email protected]

I went to Ross Store at Gaithersburg, MD today. After shopping my clothing and went to check out. There were not many cutomers waiting to check out and 3 counters were opened at that time. So, I went to the line with fewer people waiting. After the person in fornt of me finished his payment, I was ready to put the clothes on the check out table. Then, I was told I need to go back to the line and wait there since every people who want to pay need to follow one by one. I was so unhappy since no one told me there was a line when I was waiting to check out in one counter, it really wasted my time. And, there was no sign to tell the customers who need to follow the line when checking out, it really confused the customers. And, the person who stood in front of me went to one of the three counters and finished her purchase, I went to that counter, the cashier told me it was still not my turn to check out since she needed to serve the customer who already put his stuff on to another cashier's table. I really felt bad since the way the store treated me. I will never return to the store, the service of the store really sucks.