On June 5th and June 10th, I placed orders with Roth Royale for "sterling sliver" clips, spacers, and a bracelet. All of these items were described on their webpages as Sterling Silver. Again in the confirmation emails I was sent from Roth Royale, the items were described as Sterling Silver. After one week of wearing the items, the silver coating began to wear off and exposed what looks like copper. I contacted Roth Royale by email and phone asking for a mailing label to return these items to them and total refund of my money. I was told that this is not their normal policy, but that they would send me a label. They never did.

There normal policy is to have the customer return the items at their own expense and pay a $5.00 restocking fee as well.

I registered a dispute with my credit card company. The credit card company sent me a letter stating that I had to provide them with a letter from a qualified merchant identifying all of the pieces and verifying that there were not Sterling Sliver.

The merchants I approached would not provide the documentation that the credit card company required, even though all agreed with me that the items were not Sterling Silver. They had no interest in getting involved in the dispute. My credit card company ended up giving me a partial refund as a courtesy because I have been a good customer with them since 1986.

I have filed a complaint with the Consumer Protection Agency for the State of Georgia, on this site, and I am going to the BBB next. It simply infuriates me that such deceptive a business practice is allowed to continue and that there is no way for a costumer to get a total refund.