Our condo association called out Roto Rooter to snake out a clogged kitchen pipe. They came and did the job, however, we discovered weeks later that the equipment that they used had created two large holes in one of the kitchen pipes. Water had been flowing freely through the holes and into the walls and insulation for four weeks. We had a second party plumber come out to fix the damage and his professional opinion was that Roto Rooter had caused the damage and estimated the damage at around $15, 000. We submitted a claim to Roto Rooter for the damage and they responded with a boilerplate letter concluding that they were not liable. They provided no reasoning for their claim of nonliability, unsurprisingly, since there was no other rational explanation for the damage. In addition, their charges for the work done were between about 2-10 times more than second party plumbers. For example, the Roto Rooter's work to snake the pipe was $360 and we had another estimate for $160. Roto Rooter also estimated $1600 to find and repair the source of the leak and the second party plumber estimated $175. All in all, it has been a nightmare dealing with Roto Rooter and in my opinion their denial of the claim is fraudulent and in completely bad faith. Avoid Roto Rooter at all costs.