My initial appointment was scheduled for 6:30PM on May 16th, 20011. When the plumber didn't show by 7PM, I called to hear that he would not be here until around 8PM. That was too late for my family, so I rescheduled for between 8 and 10AM the next morning. By 10:30, no one had come, so I called the office again to hear that the plumber would be here around 10:45AM. The lady on the phone told me about a $20 off coupon online. I heard nothing until 12PM at which time I received a call telling me that I could expect the plumber in one hour. By 1:15PM, no one had come, so I called AGAIN. The person informed me of a $40 off coupon and I was assured the tech would arrive soon. He arrived at 2:45 PM, one hour and 30 minutes later. He looked at the presenting issue, said it would cost $175 and told me what I already knew about the issue. Other technician I had contacted in the phone book estimated between $80 and $100. I was disgusted by how long it took just to get someone out here, and even with the coupon, felt I would be robbed if I agreed. All that needed done was a simple valve replacement. The valves cost less than $15 at Home Depot. I am completely dismayed by my experience with this company.

I called Roto-Rooter (800- 768-6911) on Friday May 6, 2011, to unclog my kitchen sink. Guy arrives on time, works for a few minutes, couldn't find clog with his few moments of snaking then guessed problem was unvented pipe. We explained that pipe has never been vented in 7 years and it has NEVER clogged before. Roto-Rooter guy demands $150.00 even though we were all still looking at my clogged sink.

The Roto-Rooter man leaves my place a mess and leaves my house angry. I called the same number (800-768-6911) back on Monday morning, May 9, 2011 and they tell me that they are calling their attorney. I hope they do because we called another plumber on Saturday May 7, 2011, who found the clog and fixed the problem in a little more than 1 hour. No Clog...hah..Roto-Rooter?!

Bottom line, don;t call Roto-Rooter, call your local plumber they will fix your problem!!

I had a slight drain blockage and they charged over $600.00 for a cleaning and drain camera. The technician said that there was a "break in the pipe" and would cost over $1800.00 to fix before he could complete the drain camera. I got a 2nd opinion from a more honest company that was recommended by a friend, called "Cobra Rooter", who only charged $150.00 for the drain camera and showed me that nothing was wrong with the pipes. I don't like being lied to or cheated.
DON'T USE ROTO ROOTER. In the Toronto area, use Cobra Rooter. Elsewhere use word-of-mouth, it usually works out.
Len

What a SCAM this business is. They came over to my house for 4 days strait trying to fix my water pressure problem in my showers. They told me that I had bad cartridges in all of my showers. They then told me it was going to cost 500.00 per shower to fix this problem and the reason it was so expensive is because we have Kholer showers and the parts are very expensive. So I agreed to fix 2 showers out of my 4 because my family was desperate for a shower (We just moved into the house)...the first day they came (there was always 2 of them trying to figure it out) one of the men was trying to upsell me on a water softener because he was sure that hard water was the problem(without even looking at the shower) I told him no, no and no 3 more times. So after 4 days of them dancing around the problem, they fixed my kids shower, but was still working on the shower in our master bathroom and told me that they couldn't fix the pressure in the master shower because there was blockage in the pipes in the wall and that they are going to have to rip out the wall to get to the problem ( an 1800.00 fix)...I told them that I wasnt going to rip out my wall just because they have a theory. I told them to just leave and I would figure it out on my own, and they said that's fine and I would just need to pay for the part they "purchased" for that shower. Afer they left I went into the shower they had been working on for so many days without a successful fix and turned the water on and there was still no pressure. I then looked up and noticed that the Mr. Rooter guys had failed to see that the shower head was in the off position and all that was needed was for them to turn it counter clockwise to the on position. (These clowns were going to rip out my wall to fix the water pressure problem when it was the shower head?!)...Where do these Jerks get their training? The second part of the scam is when they told me the price of the Kholer part. Kholer has a lifetime warranty on all their parts and will replace them free of charge. So Mr. Rooter charges you an arm and a leg for these parts just to get the part for free from the manufacturer? If you want to be ripped off then by all means hire these people!? Also, I'd like to meantion this is a brand new home, which means everything is brand new! UNBELIEVABLE!

I live in the Worcester region of Massachusetts. I had a toilet that wouldn't flush. Called my regular plumber, he told me he was unable to make it to my house for two days. He told me to call Roto Rooter which came out that day.

The drain cleaner showed up about three hours after my call which was perfect. Once he came in my house it was just impossible to understand him once I started asking him questions. I was asking him about the online coupon I printed and he told the price of $189.00 already gave me either a senior discount or the coupon but I can't have both. Asked him how does 10% senior discount and a $40.00 coupon equal the same price?

He was getting very defensive with me. I let it go and allowed him to do the work, when you want a working toilet you'll pay. Then the guy couldn't get the toilet flushing, told me that I need a new toilet this ones broken. I'm not a plumber but how does a toilet just get broken? Ask for a price. Told me parts and labor would be $650.00. I needed to sit down with that one. I can't pay that so I'll wait for my plumber to come and figure out whats going on.

The DC was very upset that I wouldn't pull the trigger to do the work. He started talking so fast and sloppy it felt like the room was spinning. Asked him to slow down he's speech so I can understand him and he lost it even more with me.

Why would a large company like this one send or even hire people who need to come into your home and talk to you about the job? I'm not racist or against anybody working for a living, whoever learn the English language please. I'm to old to learn a new one now in my life. I guess when you do call make sure you ask for a English speaking drain cleaner.

I will call Roto Rooter again just will make sure I ask for a different DC