Roto Rooter not only did not fix a slow drain problem, they had left damage and will not acknowledge or offer to fix. Monday July 12th, Roto Rooter had been contacted via their website to service a slow bath tub drain. The service was scheduled for Friday, July 16th between the hours of 12-5pm. The first plumber that came out tried for approximately 15 minutes to fix the drain but claimed he had a "crease" in his drain snake and another plumber with "more experience" would have to be dispatched out. I took a picture of what this plumber left behind which was approximately 2 inches of dirty black smelly water left in the tub that was not draining at all. This was also all over the walls and floor. The second plumber showed up about a hour later and tried to work on the drain for about the same amount of time and gave up too. (The switch plate for the pipes is in my kitchen...they didn't look for this and I wasn't aware until another plumber from a different company found it.) Before Roto Rooter showed up it was a slow drain. Now I was left with a mess that wouldn't go down at all. I also noted that my bath mat which was also ruined had been moved around, which in turn ripped up the enamel on the bottom of the tub. The plumber tried to cover that up by placing the mat back on a spot where the enamel was now missing. This piece of the enamel was nowhere to be found so it was obvious it was taken with the person. A 2nd company came out after service hours for a emergency plumbing repair. This was fixed the first time correctly by 1 plumber. He did have to work a few hours fixing the pipes behind the wall and said that Roto Rooter knew this...they just didn't want to do it. When Roto Rooter was contacted by email about the damage they (Pat Swanson-Customer Satisfactions Manager) said a manager would be in touch. Dave Harris called and asked to see the pictures again which had already been sent to the corporate office. No response after this. A second letter was sent to the above mentioned and Jeff Schnabel (General Manager-Denver) called and asked me why I was still contacting the Corporate Office with this complaint. I have saved this voice mail. His call was returned and his response was "What do you want from Roto Rooter." I said for starters an apology and also the fact my tub is damaged to be acknowledged. His remark was "Sorry from Roto Rooter...is that good enough?" I have saved this recording as well for future use. Roto Rooter acts like they care about the customer but when it comes down to it, they don't. Consumer BEWARE!

called roto rooter because water was backing into the house from the toilet and tub! when tech shows up he tells me my main line is clogged and he needs to snake it. ok no big deal right? WRONG! he tells me it will be $225.00 to snake it and an extra $125.00 to dig the hole to get to the pipe. i ended up digging the hole to save myself $125.00 and he snaked it about 85-90 feet out cleared the clog and set me up with an appointment the following tuesday to have a camera run through the pipe and see what was going on. tuesday came around and the camera guy never showed up and 4 days later the pipe clogs back up! so i call roto rooter about 12pm on a sunday they tell me a tech will be out in an hour..doesnt show until 4pm! as soon as he gets there he tells me he's going to come back in the morning because it was drizziling and he didnt want to get him or his machine wet!!? i convince him to stick around a minute to see if the drizzle stops and it did 5 minutes later. 25 minutes later he tells me he ran his snake out twice 100 feet both times and couldnt clear the clog! the next day the camera man finally shows up to run the camera and of course couldnt see anything because the pipe is filled with water. he tells me i need my whole main line replaced and gives me an estimate of $5000.00 (yes thats 5 thousand dollars)! so the next day i went to home depot and rented a snake for $52.00 and ran the snake out 85 or 90 ft and i hit the clog!! after 5 minutes of toying with it i got the clog out and water is draining fine and havent had a problem since! THANK GOD! but do yourself a favor and stay away from ROTO ROOTER!!

The service man made no attempt to solve our problem. He got out of his truck saying he couldn't help us. He charged us $89.00 for nothing. His name was David.

Used roto rooter over a year ago. After this they sent out a $25 gift card for future use. In october of 09 I had a leaky pipe under a bathroom sink. I called them to fix it. At the time I mentioned the gift certificate and was told it could be used. The day of the repair after being presented a bill for 173.88 I presented the gift card. At this time the plumber looked befuddled and said he needed to go back to his truck. He returned with a bill showing the same bottom line. The labor went up from $159 to 184 then the $25 gift card was netted out leaving me with the exact same bill $173.88. Of course I wasn't going to argue with the plumber in my home. I paid the bill and called the office. Of course they were all apologetic but I have been chasing this $25 for exactly 3 monthes now. I have been repeatedly lied to by them stating that a check was coming from the home office. This round and round has occured no less then 3 times with messages being left stating that the "check is in the mail". They are nothing more then a bunch of liars. DO NOT USE ROTO ROOTER. Amazing to me that they would risk their reputation for $25. Of course you might ask why the $25 is so important to me. Its called principle!!!

I payed for a professional Plumber to install a toilet and within 5 months it was leaking. I called the same company back to fix it and the charged me the full price again. I called the owner and she basically told me that after 30 days they could care less that the quality of their workmanship is bad.