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Peter
May 12, 2010
Scam
WE called the 800 number a year or so ago for Rotor Rooter to fix a few problems we were having in our bathroom. A older gentlemen arrived and my husband went into the bathroom with him to show him what needed repaired. Well, I guess in conversing my husband mentioned he did some auto mechanic work. The next thing I know, the Rotor Rooter employee comes out and informs me that since my husband fiddled around with car repair, he should be able to fix our bathroom. The man left and did not do a thing. My bathroom is still not fixed.
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October 4, 2008
Exhorbitant Pricing
Thursday night (10/2/08) at 7 pm we called Roto Rooter to have them clear the sewer line that had backed up into both toilets. My wife asked what the cost would be and the lady said she couldn't tell us until they were through. Since it was at night it would be a premium charge. We understood that and told them to come out. My wife explained we didn't have a clean out and they would have to go through the roof vent. She also asked what the cost would be to put in a clean out so it wouldn't be necessary to have the men go up on the roof. She was told it would run approximately $1, 200.00 but could be higher, depending on the work required. When the RR man came out I asked him what the cost would be. He didn't blink an eye and said $487.00.. I said, "You've got to be kidding, we had this done a year or two ago and you charged $289.00". Our problem was bad so I reluctantly told him to go ahead. I said, "The gate is unlocked, we have no pets so you can get on the roof there".. He said, "Roof? That means I'll have to have another man come out and the charge will be $605.00".. I told him "That is highway robbery" and to forget it. We had to wait until the next morning, and called Express Sewer and Drain. They came out in 1 1/2 hours, climbed on the roof and cleared the sewer lines (tree roots) and I also had him install a clean out in the front yard after he quoted us $600.00 for everything. They did an outstanding job and he worked his tail off. I would stay away from Roto Rooter and call someone else who will give you a firm quote. If you are in the Sacramento area I would definitely recommend Express Sewer & Drain.. 916-317-5622
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