Two years ago I was told to come get my bike from the shop because they were done working on it and it was ready to go. In the holding bay I got on it and tipped it up and gas ran out the air cleaner into a large puddle on the floor, once that stopped I rolled it ahead out of the puddle and hit the starter and the bike would not turn over. But I had been told it was ready and to come get it. And that is a 140 mile round trip for me. I said shit happens and all is forgiven. I complained as I had a right to, then forgot about it and moved on. I guess I’m able to forgive and forget that kind of poor service and try to remain a loyal customer but they can’t forget about my complaining when I had a right to. Seems very childish and has a crybaby aspect to it. Provide bad service, get a complaint about it, and tell the customer not to come back. I don’t think that is the style that Harley Davidson wants to portray to the public.

The one other time I brought it in, was on a scheduled appointment. Which to me means it is going on the rack and being worked on until it is done starting on the date and time of the appointment. Otherwise why bother with an appointment?
Anyway, I took it in the day before the appointment but didn't get it back for 30 days, and when I did get it back, the bill was for 10 hours labor for carburetor adjustments.
So naturally I wondered why it took 30 days for 10 hours of labor for carburetor adjustments. Also, I may be wrong here but I didn't realize that you could possibly make adjustments on that tiny little carburetor for 10 hours, but maybe you can, and I'll give you that. I assumed that that little carburetor could be completely dismantled and rebuilt in less than 10 hours.
I believe had anyone gone through the same experiences, they might be a bit upset just as I was. But I bitched a little and then took the attitude that shit happens and moved on. Both times wanting to take my business back to Harley Davidson. And for that, I was told to find some other place to service and/or repair my bike.
I feel under the circumstances I had a right to my complaints but I also said shit happens, and have tried to remain a loyal customer. I'm willing to go the extra mile but they aren't. In fact, I've already gone the extra mile and wrote it off to shit happens and attempted to do business with them again. How about a simple apology for the bad service, which I never did get on either ocaission and they get over it. What right do they have to be upset with me, I complained about poor customer service and for that they want to whine and be mad like children, and tell me to take my business elsewhere.
Now they are denying me service because they can’t take a complaint about bad service like an adult and apologize and move on. I’m the one that received the bad service, made my complaint, and moved on, why can’t they?
This franchise is portraying an infantile attitude that I’m sure is not the portrayal Harley Davidson wants to put out to the public about themselves

Sincerely,

Big John