I am writing to inform you of my recent experience that falls into the category of poor Customer Service Management by Route 22 Nissan located at 399 Route 22W Hillside, New Jersey 07205. I recently went to purchase a 2010 Nissan Rogue S AWD at Route 22 Nissan. On Tuesday, June 8th I went to RT-22 Nissan and spoke with Gibril who is a sales associate at the dealership. I showed Gibril a quote I had received from another Nissan Dealership regarding a 2010 Nissan Rogue S AWD. The quote I received from East Windsor Nissan for a 2010 Nissan Rogue S AWD was 18, 143 Special Internet Price. Gibril was content on matching this price of the vehicle and informed me that if I do all the necessary paperwork, I would be able to leave with this car on the same day. I completed the paperwork with Nuno Ferreira who is the Finance Manager at RT-22 Nissan. After completing the paperwork, I was informed that the car was not available at that moment and was still in the process of shipping. He promised me the car minimum the following day or by Friday, June 11th 2010. I went back the following day and the car still did not arrive. Now Thursday came along and the car still was not available. On Friday I went to the dealership again and finally met with Joe Gorr who is the General Manager at Route 22 Nissan. He tried resolving the problem of the wait and explained to me that the car was in transit and there was nothing they physically could do to get it here sooner than at least another week. They provided me with a rental car until then. On Wednesday, June 16th, 2010 I received a call from Route 22 Nissan informing me that my car had arrived and I could pick it up in the evening. I went to the dealership that evening and picked up my car. I picked up my car and came home. I started going through the owners manual to see how the AWD function would work on the car. I noticed that the vehicle that I picked up did not have an AWD button of any sort. The next morning I immediately went to Route 22 Nissan to resolve this matter with them. I spoke with Nuno and told him the situation. His response was I only handle the finance paperwork, Gibril is the one who gives me a inventory number and I process the financial terms from there. So according to Nuno, he did not know what car he sold to me. I thought this was extremely unprofessional especially coming from a Finance Manager. Before closing the deal, my father and I had specifically requested a 2010 Nissan Rogue S AWD from Gibril (Sales Associate) and Mr. Ferreira. Mr. Ferreira then advised me to speak with Chiam (I might be spelling this name wrong). I explained to Chiam that I was provided the wrong car and did not close the deal on a FWD car. I closed the deal on a AWD car. He said that since Gibril was not in the office, he could not make a decision on this matter. He informed me to come Friday, June 18, 2010 at 10:00AM so that this problem could be resolved. I went there today at 10:00AM and experienced one of the worst treatments by a business in my life. First Gibril told me that I never closed a deal on an AWD car, that from the beginning he was talking about selling me a FWD car. I clearly showed him the paper with my quote for a 2010 Nissan Rogue S AWD and he still denied accepting to those terms. He then informed me that his boss, Chiam, was not in today. The same Chiam who told me to come to the dealership at 10:00AM so that we can resolve this matter. I requested to speak with Joe Gorr who is the General Manager for Route 22 Nissan. Joe declined to see me twice. Then the third time I requested the secretary to please inform Joe that I would like to see him. He basically told me there was nothing he could do about the situation and its not his problem to get into. I had to not solve the problem with the Sales Manager (Chiam or Mark, neither of whom was present today at the dealership). This was when I was extremely frustrated now. I informed my father of what was going on. He came to the dealership and gave Joe Gorr two keys to the 2010 Nissan Rogue S FWD that was given to me, and said this car belongs to you; this is not the car I purchased. Joe then threatened to have the car towed at my expense and have all penalties go under my name. Another Sales Manager named David had told my dad he would need to leave the dealership and threatened us by saying they would call the cops on us for Trespassing. This is not how customers should be treated at any business establishment. The experience with Route 22 Nissan should not happen to any consumer. Buying a car for the first time should be a great experience, however the employees at Route 22 Nissan has made my experience a nightmare. I have the 2010 Nissan Rogue S FWD still in my possession. They did not claim any responsibility on their end for the misunderstanding. They threatened my father and myself as if we were criminals trying to rob them of a car. I am left with a car that I did not think I was getting when I made my purchase of the vehicle. I closed the deal on a 2010 Nissan Rogue S AWD and not the FWD, which they provide me. Innocent consumers should not accept this kind of fraudulent behavior. There is no telling how many people they might have scammed in this same manner. WE need to stand up and stop businesses like this LIE, ROB, AND STEAL from innocent consumers.