Purchased “Roxio CD & DVD Burning” program at Battle Creek Office Max on July 7, 2008. Clerk promised I could return it for credit if it didn’t work. I would not have made the purchase if I was told it could not be returned.

Could not get the program to work. Returned to store same day but supervisor refused return.

Sent program CD and explanatory letter to Office Max corporate headquarters by certified mail same day.

A few days later there was a message on my answering machine denying credit or refund. Program CD was not returned from Office Max headquarters.