I ordered one pair of Roxio 3D glasses. Due to the fact that the Web site returned me to a blank form. I re-entered my details three times when I was ordering. I subsequently had notification of three orders by e-mail. Order numbers 9221924323 (Which I received), 9221911923 and 9221882423. I immediately notified Roxio that I had orederd three by mistake. The reply came that my request was being met. I have only received the one pair. My mastercard has been charged for 3 pairs and no refund has been made. My e-mail address is [email protected]

I bought Roxio Creator 2010 on the recommendation of an ex-friend. That’s when the nightmare began. This product has been screwy since the day one installation. The initial problem was that I was unable to burn CD’s because the blank CD’s were at first recognized, but seconds later, not recognized. Roxio’s online help is totally worthless, bordering on criminal. These idiots don’t even read your help ticket and merely send you stock information that has nothing to do with your problem.

After service pack updates, uninstalling and reinstalling the program, and with the help of an online forum, I was able to burn CD’s. There were still some options that were unexplainably non-functional but I did my best to work around them. As months went by, more and more dysfunctions cropped up until it was no longer possible to successfully burn CD’s.

Like an idiot, I went back for more from the help center. After another round of updates and reinstallation, I was back at day one: Does not recognize CD. A-chee-wow-wah!

Now these clowns want me to upload an attachment of all my log files. Guess what? Their server won’t accept uploads! Keeps crashing. Their reply? Send us an upload of the error message. I sh*t you not! I sent them another message saying that this is not possible. So they reply with the exact same stock message from day one all over again. Amazing. Finally, I am able to get thru to someone who gives me an e-mail address to mail the logs to. Guess what? Return to sender: No such address!

Then, they finally send me a phone number, where I am able to speak to someone with very little command of the English language. He informs me that the previous e-mail address was wrong and gives me one that is guaranteed to work. Guess what? IT DON’T WORK! You can’t make this stuff up!

I complain via help ticket again. They tell me they never received the log files, and once again, tell me how to send them. THEY DIDN’T EVEN LOOK FOR THEM! I finally got thru on the phone and after holding for 2o minutes, Gungadin finally found them and forwarded the logs to an Escalation Dept. Huh? THAT’S WHO I SENT THEM TO IN THE FIRST PLACE! Unfrigginbelievable!

I am now in my fourth month of dealing with these bums. Guess what? Just bought Nero. Works like a charm.

Avoid Roxio at all cost!

In spite of my previous bad experience with another Roxio product, I decided to try this software for creating DVDs. When I tried to use the application after installation, I received a message telling me that my monitor did not meet the minimum requirements for the software, then the software quit. As it happens, my monitor exceeds the software's requirements. Roxio provides three support options for users: one is to file a "help ticket" online, another is to use a FAQ file, and the third one is to chat online with a "support technician." I filed the "help ticket" and then tried to chat to an "expert." The first consultant told me to reset the resolution downward, which sounded silly considering that the problem (?) was that the monitor already did not meet the minimum requirements. Then I was instructed to look for a file and reset its values. That did not work. By the time I came back to the chat to tell the consultant it had not solved the problem, the chat sessoin had been terminated. I contacted another technician to chat with, who told me once more to reset the resolution. I told him it did not work before, plus I added what I had tried from the previous chatting session. He advised me to reset the video hardware acceleration panel. As it turns out, that panel provides sliders to reset, but only for computers that are using more than one monitor simultaneously--I wasn't. By the time I returned to tell the consultant it had not worked, guess what? The chat session was again out. On the third try, after explaning what I had tried, I was not given any other choices: I was told to file a help ticket. Therefore, software I bought because I needed to use for a project due in two days, does not work and I have no way of contacting the manufacturer except through its useless options. Worse yet, I bought the software at a retail store that does not allow return of software once the seal on the box is removed. I wish I could write here about whether the application works as intended or what its features are in comparison to similar products, such as Ulead and Microsoft. Alas, I probably will never know. I intend to go back to the store and purchase Ulead's equivalent product.

I ordered DVD player software from Roxio, paid them the money (credit card via the Internet), downloaded the software, installed it, and it didn't work. I assumed it was something small, but when I tried to call Roxio for support (they don't offer a website for support) they demanded money to even talk to me, with a minimum of $20+ charged against my credit card with no guarantee they could solve my problem.

Player problem: DVD worked fine in other machines, but on the one where I installed ROXIO, the sound was all choppy and could not be understood (even though picture quality seemed to be fine). By the way, before I installed the ROXIO software I could play CD's just fine on the machine, but after installing the ROXIO software my CD's would not play.

Obviously ROXIO has software design problems (other people have figure out Windows XP - I wonder why ROXIO could not?). but what is troubling is that they refuse to provide any type of support just to get the user up and running (I guess they think their software is so good that it doesn't need support).