I HAVE BEEN SHOPPING FOR QUITE SOMETIME AND HAVE NEVER EXPERIENCED SUCH HORRIBLE CUSTOMER SERVICE FROM AN EXTREMELY POPULAR WEBSITE! I NORMALLY DO ALL OF MY SHOPPING W/ZAPPOS OR OVERSTOCK.COM BECAUSE THEY HAVE THE BEST CUSTOMER SERVICE, PROMPT DELIVERY, FREE TO SHIP A RETURN BACK AND THEY PROCESS REFUND BACK ON YOUR CARD WITHIN 5 DAYS MAX! BUT ROXY ON THE OTHER HAND, NO IT TAKES 30 DAYS! INSANE! THEY SURE ARE QUICK TO TAKE THE MONEY OFF YOUR CARD WHEN YOU PURCHASE BUT WHY SHOULD IT TAKE SO LONG TO PROCESS A DAMN RETURN? I ORDERED A COUPLE OF PAIRS OF FLIP FLOPS AND HAD TO SEND A PAIR BACK. I GO TO RETURN THEM (WITH NO PRE-PAID SLIP), THE GUY SAYS ITS $10.20 TO RETURN...THAT IS DOUBLE THAN WHAT I PAID WHEN ROXY SHIPPED THE ITEM TO ME! SO I PAID IT. I RECEIVED MY NEXT AND LAST PAIR FROM THEM AND GUESS WHAT? THERE WAS A PRE PAID SHIPPING LABEL ENCLOSED???? SO THEN I HAD TO RETURN ANOTHER PAIR THAT BECAME VERY DEFECTIVE AFTER ABOUT 3 WEARS! THEY BECAME EXTREMELY "FLOPPY" AND THE ROXY SYMBOL WAS COMPLETELY GONE! SO I WAS ABLE TO USE THE "PRE-PAID" LABEL TO SHIP THOSE BACK. BUT WE KEEP GOING BACK N FOURTH THROUGH EMAIL ABOUT GETTING MY REFUND! THEY DID RECEIVE THE FIRST PAIR I SENT BACK ON THE 22ND OF SEPT AND THEY WERE SIGNED FOR. WHY SO LONG TO PUT THE FICKEN MONEY BACK ON MY CARD? AND THEY NEED TO REFUND ME THE DAMN $10.20 I PAID TO SHIP THEM BACK! DONT EVER SHOP W/ROXY.COM. IF U BUY FLIP FLOPS THE SYMBOL WILL BE GONE WITHIN A WEEK. THEY ALL BECOME VERY LOOSE ON YOUR FEET! AND THERE CUSTOMER SERVICE SUCKS! GO TO ZAPPOS AND IF YOU CANT FIND IT THERE, GO TO OVERSTOCK! THEY ARE THE BEST AND HAVE ALMOST ANYTHING YOU ARE LOOKING FOR.