Roy Robbins installed a box window in the kitchen approximately 2'x 9'. Within a short time it bagan to 'drop'. It was no longer level with the kitchen floor. After many phone calls and words he finally came out to inspect it. He did nothing. I contracted an Engineer. His conclusion was that the window lacked support. Robbins returned--attempted to fix the window. His fix did not work. The situation continued to get worse. Conversation continued with him. He finally told me that it could not be fixed and refused to work on it.

In addition to the window he replaced a wooden deck with a vinyl one. The old deck had 4x4 uprights for support and set on piers below the patio. Mr Robbins replaced these with 6x6 uprights. He did not bother to set them on the piers. He set them directly on the patio, causing the deck to rise and fall with the weather. The pitch on the deck did not allow for propeer drainage. He refused to fix the deck also.

I reported him to the BBB. He refused to settle by means of arbitration or mediation.

I can verify the above statement via letters and photo's.