Many of us are not being allowed to cancel the contracts we were pressured into signing with Royal Holiday, or Royal Premier, other names used, Travel Experience. They lie about the ability to cancel, then are non responsive to attempts to cancel. This company is a nightmare.

A person who got a full refund and cancellation sent out the information that a person from Royal Holiday sent her. I have removed her name, and inserted Smith. This person was very successful, and because she put a posting on SqueakyWheel, and was very active in helping others they wanted to quiet her, so they gave her a refund of over $27,300.00 and as you can see a cancellation. She sent out the information so others could contact Theresa and have her do the same thing for them. As you can see, they did not like the nature of her complaint, since it included the location of the scam, Cozumel, the people who sold the contracts names, and she updated it when she got the refund to encourage others to fight to get their money back too. Her site is probably gone from SqueakyWheel, because their policy is to remove sites that are resolved, but she does not want her efforts and success to go without helping and encouraging as many as need it to fight for their rights and money. Use this information to contact the person who got "Mrs. Smith's" cancellation.

Dear Mrs. Smith;

Regarding your email I gladly inform you that in the next few days our Service Area will send you a Dissolution Agreement of your Royal Holiday contract. We want to thank you for providing us with comments related to your experiences while being part oh the club. We regret that you haven’t had a pleasant experience as the rest of our almost 60,000 members have.

As soon as you receive the Dissolution Agreement, we kindly request you to remove any current complaint or dispute against Royal Holiday Services or Personnel as well as publishing or communicate any negative comments by any formal media in the future.

Personal, I will take care of this matter; I request your patience and confidence that will be honoring our commitment.

Receive my most sincere regards,
Teresa.
Teresa Sandoval
Quality Assurance Supervisor
Royal Holiday
Corporate Offices Mexico
[email protected]
www.royal-holiday.com

Hello all;

I'm the victim of RHC scam too. I think we need do something to prevent someone else become victim. If you want be part of it, you can send me your information, such as 1).Last Name, 2).First Name, 3).Phone Number, 4).Email Address, 5).When the scam took place, 6).and Where, 7).Person you signed contract with, 8).Amount lost in scam.

After I get first 100 responses, I'll try reach Deborah Platt Majoras, chairman of Federal Trade Commission (FTC) which owns Bureau of Consumer Protection.

After I get 200 responses, I'll try reach to International Internet Consumer Fraud Complaint, as well as Mexico government.

If I do get 500 responses, I will try reach White House, and let our government puts pressure on Mexico government.

My email address is [email protected]. Please use 'Royal Holiday Scam' as subject.

Michael A. Cibik, Esquire is preparing Class Action, I will share your information with him as well if you want me too.

Thanks
R.H.

My wife and I got scammed in buying a vacation membership in Mexico in 2004. We attended their so called presentation. After the presentation we explained to them that we owned at timeshare else where and couldn't afford double the maintenance fees. They brought in a fellow named Mr. Waller (so called TRADE IN SPECIALIST).

He told us that they would PURCHASE our timeshare for X amount of $ and that the proceeds from this transaction would pay for our membership with money to spare and that this transaction would take no longer than 90 days.

We were also give a coupon which we could trade in for a certificate redeemable in 30 years for the value of the membership bought, but to much of our surprise, and it was not explained to us at the time of purchase, ON THE BACK OF THE CERTIFICATE IT SAID (if the clubs operating rules were not followed, did not make fee payment and other details, this certificate would be null and void). This certificate according to Royal would be just like getting your money back on the purchase so the membership would cost nothing.

When we arrived home I was in constant contact with Royal time and time again, asking them when the proceeds from the timeshare would be available so we could pay off our membership, all I got was the run around and (We'll check on the progress and get back to you.) This went on for quite some time with no positive action on their behalf and pleading with them that TIME WAS OF THE ESSENCE and the 90 days were coming up fast and if we didn't receive these proceeds, we would be stuck making monthly payments we couldn't afford. Then we received a form from A Resort Service (CONTACTED BY ROYAL) saying they would list our timeshare for a one time fee, (THIS WAS WHEN WE NEW WE HAD BEEN LIED TO ABOUT THE PURCHASE OF OUR TIMESHARE BY ROYAL).

I contacted Royal again and asked them what this was all about and they said they DO NOT PURCHASE TIMESHARES. A year had passed and we never used our membership so in Nov 2005 I wrote Royal a letter STATING I wanted to cancel our membership with them and our account was paid in full and our fees were paid up to Dec 5 and we would no longer be accountable for any more fees or charges what so ever. We never heard back from them. Next I got a phone call from Concord Servicing saying I owed fees for 2006 and special hurricane assessment, I told them that I had canceled my membership and would not be paying anything.

I then contacted Royal again and told them about the phone call and for them to notify Concord not to bother us again and that I canceled my membership in Nov 2005.

I've been in constant contact by e-mail with Royal about this problem and all they tell me is YOU CANNOT CANCEL YOUR MEMBERSHIP YOU SIGNED A CONTRACT FOR 30 YEARS AND IF YOU DO NOT PAY, YOU WILL BE CONTACTED BY THEIR COLLECTION AGENCY. I told them that their contract was misleading, fraudulent, one sided, all for the company and not for its members. I've been lied to, scammed, told untruths, broken promises, just down right blackmail.

PEOPLE BEWARE OF THESE SCAMMERS... THEY WILL DO ANYTHING TO MISLEAD YOU, TELL LIES, USE FRAUDULENT PRACTICES, HIGH PRESSURE SALES, AND JUST MAKE YOUR LIFE A NIGHTMARE...