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August 18, 2008
contract cancellation denied
I bought a ROYAL-HOLIDAY dream vacations TIME SHARE in CANCUN-MEXICO on August 10 and I tried to cancel it 2 days later August 12. The contract say the cancellation has to be between 5 business days. Now, I'm trying to cancel it, and nobody answer the phones, because all phones numbers, and fax numbers are fake. Today.August 18, I finally could talk with somebody, his name is CARLOS GONZALEZ y another one, called ALEX.who make allegations telling me that I have to have a letter from HYATT HOTEL where they have the place to trap people from USA and lie and get money from Turists who go to take vacations in their country and help them with their economy. If somebody has the same problem, please contact inmediatly to PROFECO.They are the only one who can help the people, who were scamed in CANCUN-MEXICO. PROFECO is a Goverment Institution. IF YOU ARE PLANNING TAKE VACATIONS IN MEXICO, DO NOT ASSIST TO 90 minutes TIMESHARES CONFERENCES. All of that is a farse
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November 19, 2007
Scam
We were promised all kinds of stuff to lure us in. We were told that we would get our investment back after 30 years but if you read the small print on back of certificate it is not true. We did some comparison shoping and found that it was actually cheaper to book vacations though a travel agent or Expedia than it was through Holday Travel. The royal holdiay website is also a joke. When you try to book a vacation, it keeps telling you that it is unavailable. Also your annual membership can go up every year, they tell you that they need 70% of membership approval to do so but that is not true. They also can collect special fees for such things as hurricane damage. We were told by our sales rep in Cancun Mexico that if we were not satisfied or found that we did like the program we could cancel at anytime and get a full refund. I called to cancel and get a refund and was told that we cant cancel and can not get a refund. They keep telling you to call back at a certain time or they will call you and they never call back. We purchased our Royal-Holiday vacation in Cancun Mexico at the Grand Oasis Cancun The week of October 26, 2007. the high pressure sales there is unbelievable. We used to like going there but will never return to that hotel again.
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