I was fooled into purchasing a timeshare in 2005 from Royal Holiday. The membership is suppose to be a bronze which is 5000 credits. This membership does not even exist. I have tried to cancel the membership and take my loses and they sent me to a collection agency for the annual fees. If I cannot use the membership because those credits are not even enough for a couple of nights. why should i continue to pay the annual maintenance fees? They also have sent special fees for other reasons that i have been force to pay. i have spent over $8000. dollars on this membership and cannot even vacation with them because my credits are not enough. All I want is out they can keep their membership and stop affecting my credit. They are a big fraud. does anyone have any suggestions how can i get rid of it? other than sell it which does not work because no one will buy it. I am desperate to get rid of it financially i cannot afford to continue to throw money away. I think with 8000 i would have been able to vacation somewhere really nice. Please advice

The staff lied about everything. They agreed to do the refund after we put a video about their scam. But it still took them 6 months to do the refund even in the agreement it is 15 days. Below is the prevue of scam for your reference.
http://www.youtube.com/watch?v=a0o8sBOAgYs

E-mail sent to ROYAL HOLIDAY:

"It is with a deep sense of regret that I have to pen this letter to you.
My husband and I were on vacation in the Bahamas in March 2008. We were
staying at Breezes Bahamas and were approached by a young man to visit
the Wyndham to have lunch and to visit the casino. We were then told
about a great opportunity to join Royal Holiday and the benefits told
were extremely generous but as we indicated to the sales rep, David
Sweating, we already had a time share with Westgate in Orlando.

He
then indicated to us that they would sell our timeshare for us (free of
charge), thus making it easier to meet our payment with Royal Holiday.
He also offered us a Mediterranean Cruise which we could use for 10
people valued at US$900.00 per person. We then inquired from him if we
were unable to go on a Mediterranean cruise what would happen. He
offered to convert it then to 45, 000 points which we were told covered
the same above and that we could use to go on any cruise for the same
value.

Now we are trying to use our points to go on a Caribbean Cruise for 10 people as promised, we are being told the following:


1.
We do not have the 45, 000 points to go on a cruise for 10 people. My
husband spoke to Yasmin at 1-305-421-6290 who pointed out an addendum
clause to the contract (this document was signed in haste as they quickly put it in front of you as a matter of formality) . This
states that only if we CASH OUT the balance of $11, 772.20 within 30-90
days of the contract date only then we would have received the 45, 000
points. (What is the sense of this)

2. We spoke to someone at
the Cruise department who said that you can only use 15, 000 points on a
cruise at one time per annum. We could never have used all 45, 000
points. (Another lie)

3. We are still paying our Westgate
timeshare without any word from ROYAL HOLIDAY with regards to their
sale of this. (Now we are paying 2 timeshares)

In light of the
above and as per numerous reports we have gotten, we wish to
dis-associate ourselves from your company. Please accept this letter
as your authorization to cancel this TIME SHARE immediately. We have
also instructed our bank to refuse all entries processed by your
company as they are fraudulent. Additionally from further
investigations made there are a lot of reports which confirms our
claims that this seems to be the modus-operandi of ROYAL HOLIDAY. As
such we request a full refund of all monies paid to you.

We
trust that this matter can be resolved amiably and our solicitors do
not have to get involved. We look forward to your co-operation in this
matter."

Above is an excerpt of an e-mail I sent to Royal Holiday. I have written to them on numerous occasions and no one has responded. I eventually
went to their website and pasted the e-mail above. They eventually said someone would contact me regarding my complaint. No one did. On Saturday 15th August 2009 a rep by the name of Jennifer 1800-961-1810 x 2630 continuously called my home leaving abusive messages and threatening me for not paying maintenance. Exactly what am I paying for. Giving away my hard earned money to some tricksters. they have lied to me promising me things they in no way was giving. I would like to know if their is any agency that this company can be reported to and if anyone has had any success with these people?

While on vacation in Cancun in July of 2005 our family was solicited to attend a presentation given by Royal Holiday at RHC Hyatt Cancun. We were told several statements that were simply not true. We were subject to several misrepresentations that have been proven to be totally false.

1. We were told that all hotels would be equivalent to the Presidential Suite that we were shown or better & that the hotels would be 4 or 5 star hotels only. The choices of hotels to choose from we received did not contain the same quality brand or specifications offered us at our sales presentation.

2. We were told that unused points could be carried over indefinitely from year to year anytime they were not used. Within 48 hours we read in the booklet that this was not true so Roger went in to discuss with the sales person & was told that the rule book was wrong & out of date & did not apply now and that the rules have been changed & not to worry about what the book stated. Our points have not rolled over.


3. We were told that we would have matching points with the reputable RCI Company. Yet RCI charged us a yearly fee & the same trips were twice the number of points for the mostly 3 star locations. We made it clear to the salesperson at Royal Holiday at the presentation that we were not interested in staying in 3 star locations & would buy only if the hotels were 4 star or higher. The sales person stated that the hotels were 4 or 5 star hotels to choose from & that the book showing lesser quality hotels was in the process of being updated to include the deluxe hotels we were desiring to vacation. After hours & days of phone calls & internet correspondences attempting to resolve using RCI using Royal Holiday conversion points we attempted to book online and were unable to book anything online due to RCI points & Royal Holiday not matching as was stated to us in the presentation and Royal Holiday not releasing our points.

4. We were also told that if we attempted to use the product & it was not to our satisfaction that Royal Holiday would buy back what we purchased at full cost with no questions asked. This false statement was made to trick us & get us to take advantage of the revised price of the package at the time of the sale. They repeatedly reduced the price and offered more points to secure higher quality hotels that we did not qualify for nor were there locations that we were interested in vacationing.

5. The high pressure sales team made several promises that were not true. Given the truth about the product we would have never agreed to buy. When we requested our money back from Nancy D’Argence she would not return our emails or our phone calls.

6. We have not used this product as it is not what we agreed to purchase. Every year we attempt to resolve by contacting Royal Holiday & we are told more lies. Every 1st of the year we are threatened by Royal Holiday to ruin our credit if we do not pay maintenance fees for a product we will not & cannot use due to low standards of locations, number of points received, and lack of receipt for what were promised. Royal Holiday uses their company Concord Servicing Corporation to send us threatening correspondences & harass us with phone calls threatening to ruin our good credit if we do not pay maintenance fees yearly. Concord Servicing Corporation is Royal Holiday PO Box 150 Scottsdale, AZ 85252 at physical address of 4725 N. Scottsdale Road Suite 300 Scottsdale, AZ 85251 phone (866) 859-4380.

We feel that a full refund of $25, 884.16 & $1, 800 in fees are justified since Royal Holiday made several false statements regarding what they were offering versus what we received & never used. We will never use this bogus company for travel yet are forced to pay yearly maintenance fees or threats are made against our credit. For 3 years we have paid yearly maintenance fees just to prevent Royal Holiday/Concord from destroying our credit. This is the first year that we have refused to pay these ridiculous maintenance fees & we have been harassed endlessly. DO NOT FALL FOR THIS BAIT & SWITCH. PLEASE REFUND OUR MONEY ASAP!

While we were on vacation in December 2008 (November 28th to December 5th) in
Cozumel my wife and I were approached to visit a resort and get a free lunch in exchange
to visit the resort with the pretence that the resort was just rebuilt after the hurricane and
they wanted tourists to rediscover it. So we went.

What we got there was a sale pitch for a "holiday membership" with which we could
travel the world for the next 30 years with our travel cost fixed (not getting higher year
after year). After three hours of talks where the offers seemed always better and better,
we signed... The worst mistake ever.
Almost immediately that same night we started to have second thoughts but we decided
to sleep on it. Before leaving Cozumel, the day after, WE CALL THEIR HELP-DESK FROM THE AIRPORT AND TOLD THEM WE WANTED TO CANCEL. But they told us they could not do it yet because the contract had not been processed yet and was not in the system. They told us to call back when we were back home.

So the next Monday I called back and still the contract was not in the system. I sent them an
e-mail, as follows :
---------- Forwarded message ----------
From: Jean-Pierre
Date: Mon, Dec 8, 2008 at 3:28 PM
Subject: Membership cancelation
To: [email protected]
Hello, as I've stated on the phone I would like to cancel my membership with you. I know
my contract is still not on file but please notify me when it is so we can proceed with the
cancelation.
Member # 669254.
I tried calling again during that week and the week after and finally I did receive an email
on December 20th sending us our password to access the site, stating that we had
requested it! I replied to the email and called the helpdesk and they told us that they can't
cancel our membership because we were passed the 5 days cool-off period!!!
During the Christmas holidays we were not able to contact anyone and then in January
someone in Finance (Nancy d'Argence) contacted us to welcome us to the club. I told her
I wanted to cancel my membership but she told me she could not do anything for us
except refinance. SO SHE GAVE US A REFINANCE OFFER WHICH WOULD HAVE COST US THOUSANDS OF DOLLARS MORE IN THE END (FOR LOWER MONTHLY PAYMENTS). We refused.

She then said that the only thing we could do was to resell our membership. AND WHEN
WE BOUGHT THE MEMBERSHIP I SPECIFICALLY ASKED IF IT WAS RESALABLE AND THEY TOLD US THAT THEY SOLD EASILY, QUICKLY AND FOR A PROFIT. So she gave our names to their sales department which in turn gave them to a broker in the States (Global Resort Services), which contacted us. I talked to the broker and they told us that we could get 29 000$US for our membership! Wow, we're even making a profit. We had to pay 600$US for the account and the publicity they would put out.

I called the broker about once a month but nothing was happening. So in April I started to
do more researches on the Internet and realized that there were a lot of people in the same
situation as I was and moreover the only information I GOT ON PEOPLE THAT HAD BEEN ABLE TO RESELL THEIR MEMBERSHIP WAS FOR ABOUT 10% OF THE PRICE!

On April I started writing my story on different websites specializing in scams and
fraud and copied Royal Holiday with the information. We received an email from Royal Holiday stating that they had received our complaint and it was forwarded to a supervisor.

I started from this moment to talk to Octavio on a regular basis and exchanging emails.
But although Mr. Robles was telling me day after days that he would be presenting my
case to the board of directors, I still haven’t had any news (I understand that the offices
were closed 3 business days due to the flu pandemic). And for the last 2 weeks I am not
able to reach Mr. Robles and he is not returning my calls.

This is the reality: you have to pay an annual fee (465$US now) that can and will go up
With the years; you still have to pay for your food, which will go up; and finally you
Reserve based on a point-basis, so today with 30 000 points I can get 2 weeks, but in 2
years it could cost me 40 000 points. Plus they told us that we could easily resale our
membership for a profit, which is false. And finally they told us we had 5 days to cancel
but we got the turn-around with their helpdesk until it was too late.

Jean P.