I am writing to date what has happened with this company that made many promises and none of them are true.
Upon our arrival in Cancun on April 2009, when we got to the hotel, we were invited to attend a short 90 minutes presentation, the person who invited us begged to attend the presentation and finally we agreed.
Sunday morning our 90 min. presentation turned into 5 hours. We went from 1 person to the next, that day we had 5 people talk to us about this so-called one day ONLY opportunity of a lifetime. After 3 hours my children were asking to leave, so we were going to go as we had decided at this point it was not affordable for us. Then in comes the manager Brian, who tells us that he has even a better offer. It just so happened that he had a prior client who was upgrading and wanted to sell their membership. So Brian began to share how much better this offer was than the first one.
By this point, I wanted to go to the washroom, they were very concerned about us leaving at this point and followed both of us. When we returned, they continue to hound us about this great offer. So my husband asked if we could leave and take the information back to our room to read over and discuss. They said no. It had to be all completed first. They were relentless! We have never felt pressure like it and by this time my wife was saying she had a headache and would like it all to end. They assured us repeatedly that they were a very reputable business for the past 30 years and we could believe and trust them. They assured us that the all documentation is legal, because the government has said they had to.
We finally felt like we had no choice. So we agreed. When I asked about getting our deposit back should we change our minds and want to cancel he assured us that Royal Holiday is multi-million dollar company which would not worry about a “measly” $4500 US down payment and should we cancel there would be absolutely no problem having it all returned. When I questioned how long we had to cancel he told us 5 days. I asked starting from when, and he replied 5 days AFTER, the 90 days when our final down payment of $2000 US is applied to our Visa card in July 09. That is when our contract would begin with our first payment to start in Sept. /09.
We flew home Friday April17/09 and I checked my email; I found my first e-mail from Nancy of Royal Holiday. So I replied to her and asked how we could cancel as we had decided that we really were not comfortable about everything, she responded to my e-mail on Monday April 20 and informed us that cancelling was not an option at this point as we had 5 working days as stated in our contract. I couldn’t believe it.
I decided to go on-line and do some research about this company only to find time and time again that it was notorious for scamming people, giving people false information, and to avoid this company at all costs.


Jade S.

The short story: My wife and I purchased a 'vacation club' membership from Royal Holiday in Cancun on 5/16/09 with a down payment of $3, 800. We then cancelled the contract on 5/18/09. It says in the contract that we signed that we have 5 days to cancel for a full refund and we should expect the refund within 15 business days. It is also Mexican law that we have 5 days to cancel. To date, about 1 month later, we have recieved no payment, they say they don't have the cancellation document (we've emailed it twice and faxed it twice) and they told me that even if they had the cancellation document, it wouldn't matter. We are now in legal procedings with them to recover our money AND have them acknowledge our cancellation.

Roque Baca Chavez (a slightly longer story): My interaction with Roque was our first clue that we had been scammed. He called me to 'settle the complaint'. I informed him of everything mentioned above. He told me, "Even if you have a cancellation letter, how are we supposed to believe you? It means nothing." I told him that I have the letter, written on Royal Holiday letter-head, that I wrote it IN THE CANCUN SALES OFFICE, that is has the signature of the same Royal Holiday representative that signed our sales contract, and I even included the business card of the Sales Manager who was there for the entire process. Roque's response: "The person who signed your letter (Hector Mendez) is no longer with the company so the letter means nothing. Ryan Grover (the Sales Manager) told me he doesn't remember you, so how are we supposed to believe you?" I repeated all of the facts above to him. Furthermore, I emailed the cancellation letter (scanned copy with proof that we faxed it as well) to Roque and he never responded to our proof. He simply said "So then you are not going to settle this complaint". I responded with, "I would like to settle the complaint by recieving a full refund per your contract and Mexican law". His response, "OK, I will forward this item to our legal collections department".

Last, and certainly not least, Roque had the audacity to say to me "Shame on you for believing our sales people" amongst many other ridiculous comments that are too many to share.

Here is Roque's information: His email addresses are [email protected] and [email protected]. He has a seperate company (??) called Travel Services International on the website www.reservationscancun.com. My goal is very simple and two-fold: First, that the truthful statement above helps in my efforts to recover the money Roque and Royal Holiday fraudulently are keeping from us and, second, put Roque, those like him, and Royal Holiday out of business for good.

Anyone who has been scammed in the past by this company can email Roque and Royal Holiday... you can tell him that Scott Weaver sent you. Please help me in this effort. Best of luck!

UPDATE: I've started a new blog at royalholidayscams.blogspot.com. Visit it and share your story, provide and receive tips to fight RH, and help eachother to get our money back!!!

My wife and I recently took a wonderful vacation to Cancun, Mexico for our 2nd anniversary in March 2009. We, unfortunately, seem to have a tough time remembering how good it was because the whole trip is over-shadowed by a scam that we fell for. We were hounded ALL WEEK LONG to take 90 minutes to listen to a presentation, no strings attached. We resisted up until Friday, when they finally offered us a chance to go scuba diving, with them paying for it. We went, we listened, we were PRESSURED, we bought... We were scammed. After 4 hours of high pressure sales and 3 salesmen, we agreed to buy a membership that would allow us to take vacations for the next 30 years for a minimal price. All said and done, we would have to pay for our membership, and we could go on vacation to more than 190 destinations "For only the cost of air-fare- which is 50% off!" sounds good? LIES!!! When we returned to the US, we found that there are 10, 200, 000 hits on google for this company... NOT ONE OF THEM for anything GOOD! We started doing research... We have found that we can take vacations through them for only the "points earned through membership dues"... plus additional costs... plus a little extra... plus air faire (if you fly "Air Mexico (i think that was the airline ) to where ever we want to go) (did I mention we live in WISCONSIN not Mexico???) We have also found that we can book the same vacations that they offer, without their help, for the same price that it costs after you add in all of the extras. So, now the fun part: I have spent 2 days on the phone with them, trying to cancel the contract... They refuse to let us out of it. They have already threatened to send us to collections... (It is only April) We haven't received a bill, nor is there anything due until JULY! Oh yeah, and somehow, I am a liar... I'm not sure how I lied to them... but I appreciate being insulted by a company that wants MY MONEY!!!

My husband and I purchased a timeshare and ended up with absolutely no vacation last July. We flew down anyway to speak with the boss of the person who was supposed to be our "personal consierge" only to be promised more and yet here I sit typing. Apparently they will say anything they can to get you on your way but totally ignore you after that. We have 2 other timeshares and have no issues whatsoever. I am taking this all the way to the top of thier ladder, I won't stop until they buy it back. Anyone have any tips?

Non disclosure of details.Told to review package.package contained 4 books weighing about 25lbs. Encouraged by salesperson to mail it to my home as it was to cumbersome to haul around on our vacation.If I had been able to read the fine print at the time which would have taken hours I would never have agreed to the purchace. How to cancel this contract and get out of this mess? I see there are many complaints about this company so I realize I am not alone in this scam.Does anyone have any thoughts on bringing a class action suite against this time share company.I want my money back!