Royal Holiday has not fulfilled the terms of our sales agreement and refuses to issue a refund. The sales agent that sold me the contract was fired and the terms were never and can not be met.

The US State Department specifically warned against doing business with Royal Holiday in May 2007. Unfortunately, I found this out after the fact.

Royal Holiday does not allow any personal contact with any US representatives eventhough the President Mr John Siegenthaler and the Collections Manager Mr Mark Dingler have an office in Miami Florida.

Despite having an office in Miami Florida - Royal Holiday is not officially listed as doing business in Florida.

Please remove complaint re Royal Holiday purportedly submitted by Harold R. Bence. This complaint was not submitted by Harold R. Bence

I will qualify my statement with I am a known skeptic, it's my job, but I fell for the Royal Holiday Club experience in Ixtapa Mexico. So BEWARE!

Our last days relaxing in Ixtapa Mexico we were approached by a well dressed man to visit a newly remodeled hotel, Park Royal, and spend the day in a pool by the beach for just showing up to hear a presentation. This seemed nice since my boyfriend and I were lacking the luxury of a pool. When we arrived, we were approached by people selling the Royal Holiday Club experience, we only had to listen for an hour and get breakfast - that's all!

We listened and it sounded good, even legit and everyone around us was buying in. We had been there already 5 hours and had asked tons of questions to Dr. Victor (forgot his last name)that were answered with confidence and they kept adding "perks" like 245, 000 bonus credits and letting us join under Dr. Victor's special membership! We eventually handed over $4550 to Marisela Hernandez and Blanca Schauer Cue to "join" the Royal Holiday Club experience with little to no reservations - "the package was in the mail and would meet us at home." Now it is going on a month and a half and we still have nothing in the mail, my online account information shows no credits, and all of my phone calls are answered with the same response, "we sent the package but we'll send another." I am fed up, I feel scammed and I can't get anyone at Royal Holiday to explain how it takes so long to receive this offer of a lifetime in the mail or why I cannot use our account. I have requested to cancel the contract and get a refund but I am left holding credit card charge receipts for a "service" I have never received. I want to cancel the contract on the terms that Royal Holiday has never fulfilled their end of the contract.

DO NOT purchase... this is a SCAM. You will regret it forever.

I am a member of Royal Holiday travel points exchange, got membership 2 years ago and every time I want to travel there is nothing available. I have been lucky going to Europe for 2- 4 days at a time and pay hotels out of pocket the rest of the vacation time there; ,1 time 3 days to Cancun and obligated to take the all inclusive package that is $60 daily, gym not included. I have been collecting all these points to go away on a great vacation planned for 3 months this year and there is nothing available so I had to take whatever they offered or loose my points... I paid $30000.00 to be able to go away without restrictions and it hasn't been true. I called several times to complaint to the only number they have and all I get is very nice agents who are there to say 'sorry' but members plan 2 year ahead of you! I you get a higher priority membership it may be different.

So I go to Cancun 12/17/07 for 4 days.

I was invited to hear about 'The New benefits for members' available to me. So that I could go anywhere, anytime and not to have the problems I have been having. I need $10000 to have all the points to be a ' privilege member'. In fact The salesman offered me 5 years of all inclusive benefits to 4-5 different Caribbean Resorts if i bought into the 'upgrade'; and i didn't have to use my points for those 5 years... Wow what a deal! I said oh well... 7days all inclusive for free / unlimited times/not using my points/ 100% saving points every other year. He told me yes, just pay your air fare and I was sold... At the time I had no money but $500 credit card down payment. before I left Cancun the next day I read my new contract and there it was...

Another Lie, nothing was written about all the promises made by Bernardo about my privileges... Now even my all inclusive fees are higher $20. All these dealing was done in spanish so there was no room for misinterpretation I looked for help among all the salesman at the royal palace cancun hotel where I was and everyone told me Oh wait for him and clarify it. My time to leave Cancun came and he never showed up. I wrote an e mail to Royal-Holiday the next day to cancel upgrade and there is no response. I am out of the country on a Holiday now and cant do much until Jan 2nd. I don't know what to do about it. someone help. I will go to court and face them if necessary. Is all a Fraud!