I signed with Royal Holiday for a Platinum membership in September (2007). In spite of being Mexican, I write my complaint to this American web-site because, as far I understand Royal Holiday is an International company with headquarters in Miami.

I have not had time to "enjoy" the benefits of my membership but problems came first. Before the Platinum membership, I had signed another agreement in August 26 for a Bronze membership, but soon they convinced me that a Platinum membership was the better. Their offer seemed to be good and I signed the new agreement in September 17 (2007). The first line in the new contract explain: "Modification agreement" in reference to the first membership acquired in August 26 (quoting the number of the original agreement). And, of course, this new agreement canceled all the obligations of the original document signed in August 26 and described the new financial obligations.

I was happy and everybody was happy. But it was a lie. Royal Holiday took more than 9,000 dollars (91,000 pesos) for this new agreement and have continued charging me 750 dollars a month for the old agreement, which it means that they are collecting money from the two agreements. And that is illegal.

I have not received either the "certificate" of reimbursement from Granthix Capital Financial Services nor the "fabulous" platinum card. Instead, I have read horrors about ROYAL HOLIDAY. I WILL SUE against Royal Holiday, by fraud. And I sum my complain to thousands of scammed Canadian, American and Mexican people

On October 12, 2007 My Husband and I were in Punta Cana on Holidays, and we were approach by a young male to give us some information regarding a holiday vacation package. We agreed to go to the meeting he promise it will take an hour so we decided to go as it was a rainy day. As soon as we got there there was a lady taking our information how much money we make a year and what we do for living. After that a sales person by the name of Eddy took us to a small table to present to us the information regarding the dream travel vacation. He explain to us how we can travel to different places with points and we can go to so many different places being a VIP Member and that we can do reservation as a member to the best suites with VIP and also we can travel with different friends and families at any time any where.

So another sales person came to discuss the price and it was $18000.00 USd He said that this is the best deal that he even went below the price because they are not allow to do this and they mention how important was this for us and that we won't fine a deal better than this anywhere else and the sales person proceeded to ask if we had any money with us I we said we have to think about this because we can't afford this, so he ask us at that moment how much we paid for our trip and we said about $2500 and he ask us about previous trip so he proceeded to calculate the amount so total came about $8000, to $12000. so he said that we spend already that much money and now it can be affordable to us with only $18,000.00 so after he present everything he ask us want do you think about the presentation and what do you think about and we said is good so he said what are u waiting for and he pressures us into signing the contract at that moment we didn't have anything with us like visa so, he quickly suggested that my husband should go to get the visa so I said, I will go to get it. At that moment he insisted that I should stay and I did after that we got the visa but not realizing how these people pressure you to get what they want. The sales man announce in front of everybody that we became members at that moment you are more obligated and pressure to purchase the package. We were taken to a small room to signed the contract they give so many papers the lawyer said initials here and here while they are offering drinks and someone also came into the room trying to ask us where we were from and meanwhile the lawyer is asking us to sign the paper when the contract was sign and the papers with our initial then Rafael de la Cruz told us that this contract can not been cancel. AFter we left I told my husband that I didn't like how we were pressure into signing this contract and that we should make sure before anything could go worse so we decided to look in the book regarding the information that they gave only verbally because the contract doesn't tell you the promises that they tell you.

After reading the book we discover that so many things that they picture so nice are so different from reality like depending on the season there are different amount of point that you can use and also that you will be a VIP member when only the Platinum members have that service so we went the next morning to confront the Lawyer why they mislead us into signing the contract that now that we are researching because they didn't give us time to think or do some research. I read in the book is total different story so, at that moment they didn't denied what we told them and they didn't give us any explanation instead Mr. De la Cruz went inside and after 1/2 hour brought us a letter stating that we were going to get the VIP service excluding the amount of point I have purchase. so we told them that we wanted to cancel and he said He can’t cancel since that moment we felt some thing was not right and we decided to make some research and I came across this wed site because I don't want to have a nightmare with this company. And Before writing this complaint I call one of the 1800 numbers they have to see if I can cancel before I file a complaint I spoke with Sandra but it was worthless instead she was telling me that I was the one who wanted it this vacation because otherwise I wouldn’t sign for it and she was trying to put everything against me and that The sales people told me the truth and that is not misleading at all. She ask why I wanted to cancel and she said we are here to help you and I said than cancel my contract and she repeatedly said we can’t cancel you signed for it because you wanted the package and I said I want to cancel because of a misleading contract I was pressure to signed it and I don’t want to this contract I wont loose my money and before I go through the whole ordeal I want to cancel so she said that that information is not accurate.

I want my money back and I want this people stop pressuring innocent people they are only after our money with false presentation.

In Jan of 2007 my husband and I listened to the 90 minute misleading presentation about Royal Holiday. We were lead to believe that in our package would include European destinations but we could not get the official details until we logged in online. But, It took over 3 weeks and over 6 phone calls to the company, from the time we signed up for the program until we could log in. (they had to provide the log in id) Once we could finally logged in we realized how mislead we were by the sales presentation. When we sat through the presentation we were shown a book of destinations in Canada and Europe as well as those in the Caribbean. But once were able to log in we found out that only resorts in the Caribbean were available. To compound the problem, the inflexibility of dates of travel and the unavailability of resorts during the only times that we can travel make this program impossible for us to utilize. At no time during the presentation were we told that only resorts in the Caribbean would be available to the trial membership and we were mislead about the availability of dates and times of travel. The fact that we have to take our time in 7 day increments was also not made clear. We were just told up to 14 days per year, and I can't take 7 days off from work at a time.

Supposedly we had a 10 day window to cancel, but then found out that you had to send a letter to the agent who sold us the package. The agent did not give us a card or any identification and his signature is illegible. Secondly, we had no access to our account until long past the 10 day window to cancel, and we had no way of knowing just how limited this membership is and how we can not use it.

We have been arguing with the financial corporation for over 6 months about our desire to cancel but have yet to be able to talk with Royal Holiday. We have called numerous times to the Bahamas and each and every time they put us on hold and never pick up the phone.

If anyone has a class action suit, please contact us!!

Hello Everyone!

Our Cancun vacation at the Oasis Cancun Resort - Booking Id # 357963:

We arrived on July 15th - went to our room there was 1 working elevator for the whole hotel. There were drunk people everywhere - trash all over - empty cups/ plates of food etc. When we got to our room it smelled so moldy and the only light switch that worked had a strobe light in it - flashed continuously. There were fire ants on the balcony and it was not ocean front(as promised) - then we found cum stains on the bed - I complained- nothing happened. The next morning (2 of us had nose bleeds probably from the mold) we went down to the lobby and asked for help they asked how we made our reservations and we said "Bookit.com" they told us to talk to Jesus our "Bookit.com Rep"- we complained about all of the above and he said he did not know if he had anything available but we needed to go to the Grand Oasis for our meeting and maybe they could do something. We went to the Grand and met a woman named Cecilia - she took us to breakfast and showed us a room where she said we could be staying - then she took us to a Lobby meeting room in the Grand, where they started explaining this package. We told her we wanted to think about it and she went and got her boss who told us if he let us walk out he knew we would not come back (That's when the promises and bonuses which proved to be untrue were given), they did not leave us alone at any time & they kept sending one then another over to talk to us to occupy our time (a private conversation was impossible!). He said they could upgrade our room(at the Oasis, not the Grand) and meal plan - After 4+ hours we signed up. They did get us a new room and a upgraded meal plan. The new room was better 1 king bed and we had to have 2 portable beds bought in for our boys, but still not what we expected. When we got home we started looking at the Royal Holiday book and found out that what they said in the meeting was different from the book. Because we took the bronze plan there is not enough points to even pay for 4 people for one week much less the airfare that they said we could use our points for. So we contacted them and told them we wanted to cancel - we were threatened and told we were beyond the 5 day grace period and they would come after us - take the money out of our checking accounts if they have to. We were never told we had 5 days to cancel but we did attempt to find the people we dealt with at the Grand on 3 occasions as we had questions and concerns & had decided to not join or participate in the "Club",, but there was no one in the Grand lobby meeting area where we had our initial meeting!

For Bookit.com: A total list of problems with our room:

1 working elevator/ only went to 5th floor - we were moved to the 6th promised ocean front - ended up with lagoon view, strobe light, smell extremely bad - mold, Air Conditioning did not work properly and quit working completely in new room! New room had 1 king bed - my sons were on 2 portable beds trash everywhere - from night parties (cups/plates of food sitting in halls and stair wells) puke on the floor in the hallways, couple screwing in the pool in front of everyone-Witnessed by even small children-during the day - while this may be a turn on to some not what I wanted to see on vacation.

If you did not turn in your card for the beach towel - it cost you $50.00 - hidden charge! Huge cockroaches in the hotel at night! Refrigerator was missing from 1st room and the refrigerator did not work in our "new" room...
Advertised as a family resort - there were teenagers/young adults running around cursing/fighting/ being obnoxious and raising hell until early in the morning - this was every night!

We had a GREAT trip last year (other family members as well) staying at the JW Marriott, Visiting Tulum, Isla Mujeres, and Xel-ha etc. We anticipated another great trip and had already began planning a group trip with family & friends (20+ people including children) next year, an annual summer trip/vacation to Mexico for many years. Cancun, Isla Mujeres, the people and culture are awesome!!! All in all we made the best of a very bad trip and I doubt we will ever return to Cancun! Paradise lost to those who would enjoy!!!

My husband and i were scammed into the whole timeshare ownership package with promises of free trips and they are now charging us and we told them we don't have the money and now we are trying to buy a house and they ruined our credit rating. What do we do, they make empty promises...

Beware people!