paid £40.00 for a redirection service that was never in place, moved away setup redirection to alternate address, post still delivered to old address, told by monkey in customer services dept at royal mail i wont get a refund because it was my fault for taking out a redirection service for 12 months, WTF...
i pointed out to this person that i had paid for a service i hadn't received she stated she will make the delivery office aware but for a refund i needed to have called in a number of times to complain what the fuck kind of response is that, Ive paid money for a service i haven't received therefore i would expect my money back and no manager or supervisor to speak to as theyve all gone home, nice royal mail what a pile of shit you really are fuck the lot of you!

Hiya just thought I would let you know that on the 25th of November 2009 I posted 2 PADDED birthday cards to Ireland and both my friends still haven't received them. On Wednesday the 13th of January I posted another 2 birthday cards to the same house at the same post office at the same day, at the exact same time, 1 PADDED and 1 just ordinary! Guess wot????? The 1 that was padded still hasn't arrived! I just want to make people aware of this!

My parcel with my sons xmas present in was sent to me recorded delivery. I never receieved this item. After weeks of trying to find out how to claim and several emails later i finally handed in my claim form with all the relevent details they requested. I then get a letter to say there is no record of my recorded item and 6 first class stamps for my trouble.

I refused to accept this so i logged on to royal mail websites track and trace service, and low and behold there was a record of my item being delivered and a copy of the signature. I was absolutely furious as i live alone and i had not signed for the parcel, it was clearly not my signature. I sent several emails and then another letter to say that they did have record of my parcel being delivered afterall and appologised.

It is now april 2009 and my son is still without his xmas present. Im disgusted with the service i have received, nobody has even had the decentsy tyo speak to me and just send automated emails.

There last bit of advice was to contact the sender and they would have to claim. The whole experience has taken over my life, i have no faith in the postal system as i was told that basically the postman could dump all his parcels in the bin, and sign the slips hiself. The purpose of recorded delivery is to deliver to the address and obtain a signature. In my case this was not true.

On September 8 2009, I ran into a Craigslist ad for 2 Taylor Swift concert tickets to be held in Dallas, Texas for September 25. I replied to the ad and was really interested because they were going at a great price for good seats. A "Rebecca Sophias" replies to my email and says they are still available but her and her husband are in Scotland for their honeymoon and won't be able to make it to the concert. She said if I wanted to buy them she had found this delivery service company (Royal Mail) in UK that could do next day delivery so that I could receive the tickets on time for the concert, she said if I still wanted them she wouldn't collect the money until after I go to the concert. It sounded like a good plan because I wanted to make sure they were real. She said if I agreed to email her back so that she can email me how the situation will work. So, I did. She told me that she will sign up with Royal Mail and give them the tickets and that Royal Mail will email me a confirmation and my tracking number and what not. Well then I receive an email from Royal Mail, I read everything and Royal Mail said I would have to send the money to the Royal Mail agent ("Mary Cooper") through Western Union and that once she confirms that I sent the money, Royal Mail will send me the tickets and after I receive them I have 30 days to decide if I am satisfied with my parcel. If I am satisfied, I would have to email Royal Mail and let them know that I am satisfied so that they can release the money to Rebbeca Sophias.
It is September 23 at 11:25 PM and I still have not received the tickets. They were suppose to get to me last Wednesday or Thursday. I tried emailing Rebecca Sophias and she will not reply to my emails nor will Royal Mail. I went to the Royal Mail website and emailed every email address I found, Still no answer! I also called every phone number on the Royal Mail website and some of the numbers are not a working number and the rest go to a voice recorder! I called Western Union and they said that Mary Cooper had already picked up the money the following day that I sent it off and that they will not be able to refund me my money since she received it and all I could do was file a fraud complaint so that this "Mary Cooper" will not be able to pick up money from Western Union again! Its so upsetting that people out there will do such a scam like this. I mean come on! I feel really dumb doing my mistake, but I trusted her and she seemed really nice. I'm a young girl at 20, and I do not know what to do now! Does anyone have any suggestions? Please HELP!!

On 2/11/2009, I saw a classified ad on Craigslist for the sale of a 2008 Mac Laptop offered by a Mr Roger Dawson . I accepted the offer and was informed that the delivery would be done through Royal Mail in Milan upon payment to Royal Mail agent in Milan, named Claudio Rinaldi, through Western Union. I was also given a tracking number (same 13 digit number as used by Royal Mail) with barcode and Royal Mail logo on the email notification. After sending the money, and attem pting to track the shipment, I discovered that the tracking number was invalid and Royal Mail had no record of same, nor were there any responses to my communication to the buyer and agent.

I have been clearly defrauded and this appears to be a big scam that is going on which is ruining the reputation of Royal Mail and Craigs List.

I hope that Royal Mail will have an investigation done into this type of scam which is cheating innocent people of their hard earned money, and that the crooks will be apprehended. I can produce evidence of the money having been sent to the fake agent of Royal Mail.