CUSTOMER CODE : 161-4000531 UNIT SL.NO.2007056 MODEL ROYAL AQUA GUARD. CONTRACT NO.16280820 FROM 26.12.08-24.12.11. NAME : SARAVANA KUMAR V (PH.-0462-2572585)

YOUR TIRUNELVELI BRANCH PHONE-- 0462 2532832/2532834

I PURCHASED A ROYAL MODEL AQUA GUARD SIX YEARS BACK. SINCE THEN IT WAS BEING SERVICED BY AMC CONTRACT. AS USUAL I PUT A AMC FROM26.12.08 TO 24.12.11 FOR RS.2725/- . THAT TIME I WAS IN TUTICORIN, TAMIL NADU628001. BEFORE 1 YEAR I SHIFTED TO TIRUNELVELI, TAMILNADU 627011. BY THAT TIME I PAID RS.250/-PLUS FOR INSTALLATION OF THE SAME. AFTER THAT THE TIRUNELVELI BRANCH DID NOTHING SERVICE EVEN CHANGING THE CARBON REFILL. I SO MANY TIMES CONTACTED THEM TO CHANGE THE REFILL BUT THEY REFUSING FOR NO STOCK OF REFILL FOR THE PAST ONE YEAR. WHAT A BAD SERVICE THEY ARE DOING . MY WIFE ALSO WORKING AND WE BOTH CONTACTED THROUGH PHONE. NOW WHAT I NEED IS YOU MAKE ARRANGEMENT TO REPAY MY AMC AMOUNT. BECAUSE YOU PEOPLE DID NOT DO SERVICE AS PER THE CONTRACT. EVEN AFTER SO MANY CALLS, THEY COULD NOT UNDERSTAND THE SERIOUSNESS! I BOUGH VAC.CLEANER ETC FORM YOUR COMPANY . NOW I THINKING OF EXCHANGING THE OLD PRODUCT BY PURCHASING NEW PRODUCTS OF OTHER COMPANY . PLEASE REPLY ME SOON SO THAT I COULD GO FOR THE FURTHER STEPS TO SOLVE MY GRIEVANCE.

V.SARAVANA KUMAR