Royal Palm Travel
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Category: Travel
Contact Information 3806 Martha Ln., Rowlett, United States
Phone number: 972-475-5066
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Royal Palm Travel Reviews
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Tom Brophy
April 30, 2009
Fraud, Deceit, Misrepresentation
I went to a sales presentation (which I did signup without looking at their company further). We were told of wonderful savings on cruises, vacation packages, condos, airfair, etc., etc. We were also told we would receive $100 in gas and a FREE 3 day 2 night trip to Las Vegas (3 or 4 locations and we chose Las Vegas). Well, come to find out it's not a free trip at all - this is through Worldwide Travel Center - and first we had to pay $100. Then we had to pay a refundable $100. Now we pick our dates. And we have to send in $144 for taxes!!! So total $344 for a free vacation (I could plan it myself for that) - and they are saying the value of this gift is $2000 to $3000 so we have to file a paper with the IRS that could increase our taxes (because of this gift) $400 to $900. So much for a free trip!!! I went back to Royal Palm Travel in dallas and he really couldn't care less - just told me that I'd have to talk to Worldwide Travel Center. We have tried to book one airline ticket and saved only about $10. I am trying to book another airline ticket and have waited 3 days!!! to hear anything back on the quote. He said that they didn't offer any discounts on airline. I'm going to try and package and see if there really is any savings at all.
I'm putting together a class action lawsuit against both companies (Royal Palm Travel and Worldwide Travel Center). I have already been in touch with one person who complained against Royal Palm Travel and another person who complained against Worldwide Travel Center. I'm also going to be going every chance I get to warn other people in their sales presentations to at least sleep on it and review the company before making any purchase. I'm also going to be filing complaints with whoever I can (BBB, attorney general, etc).
Anybody willing to join the lawsuit or help warn other people, send an email to [email protected] or [email protected]
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Howard Dunn
April 11, 2009
pressure sales
I received a cold call from a person whose English was incomprehensible, saying I had entered a contest through American Airlines (which I might have), and CONGRATULATIONS!, I had won a 3 day 2 night trip to Orlando, Los Angeles, et al.
Thinking this was American Airlines, which I use regularly. I agreed to visit their "Gift Redemption" office at the Dallas Galleria. And, oh, my spouse must attend.
The call was from an unlisted number, clue #1, so I checked BBB and other sites and realized Royal Palm is a scam.
In the follow up "meeting confirmation call" (at least this guy spoke SOME English), I told him I smelled a rat, and to cancel the appointment. He rudely told me that my loss is their gain, and he hung up.
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JoAnn
April 4, 2009
SCAM
Royal Palm Travel will first lure you in with promise for travel for 2 or 4 somewhere in the United States. I have heard from others gas cards.
Then they will invite you up to the beautiful towers of the Galleria and have lots of other folks there coming for the same reason. They will require that you and your spouse be present and will need to see a major credit card. After this they will use their very smooth and fast talking sales reps to hype you up and make you think that you are getting the dirt cheap services of their agency because you are getting wholesale prices by cutting out the middle man. They sign you up (no cancellation period allowed per their contract) then they send you away with a nice leather binder that gives you all the details of their services. But wait, you cannot enter their site until you receive your password several days later. And the prices on the web site are not really their prices, you have to call in or email for the actual quotes.
Their prices are actually higher than those you can locate yourself of through the free websites out there like vacationstogo.com, travelocity, expedia, etc. DO NOT EVEN GO TO THESE PRESENTATIONS!!
THEY WILL NOT GIVE YOU YOUR MONEY BACK!!! I HAVE BEEN SCAMMED.
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shaunaj98
March 5, 2009
phone calls to our home
This firm started calling our home last night. After asking to be removed off the caller list, the very rude gal called back and said she would call us every day as I was a bitch. She again started her customary calls again today. I have had it with this. This is harrassment and extremely unprofessional.
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kdeco
January 28, 2009
travel agency fraud
Wow - we were duped too. And rarely do I ever get duped. I cannot believe I did not follow my wisdom to never buy anything big without sleeping on it. And I can usually smell a rat. I think I just was so excited to sign up for a vacation club - something we could not afford in the last 5 years.
There is a lot of info that this club in Dallas at the Galleria Towers used to be Beachcombers, owned by Bill Bailey of FL, then turned Phoenix Vacations, then in spring 2008, Royal Palm Travel. Lies lies lies from the plaques on the wall claiming membership with Better Business Bureau, to the 50-75% off rack rate prices, to their cancellation policy. And even what they give in free gifts. We were told we would get 4 airplane tickets - well fine print said only 2 free, then pay full price for the other two!!!
We signed up in Sept, I came home and read how fraudy they were, we cancelled the next day, and still owe $1300 on the bofa card they signed us up with! Now bofa tells me TX allows a company to charge how ever much they want for cancellation fees. There is no remorse law like in CA where I am used to purchasing!
Anyone else up for a class action suit?
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jeneheffer
January 9, 2009
Cold Calls
Somehow my phone number was sold to Royal Palm Travel and when I tell them I am on a Do Not Call list they hang up on me.
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Kevin Smith
January 7, 2009
Fraud/Misrepresentation
This company is a total scam! They will not give you a password to check or compare their rates until the three day cancellation period is over. Their rates are twice as high as you can book the vacation yourself. Has anyone had any luck on getting their credit card charges removed? We have been trying for 3 months now. We have disputed the charges with Bank of america but they just keep sending us the same paperwork and asking for things we can't provide. Please let me know if you have had any luck getting the charges taken off and how.
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November 7, 2008
suspicious company
Are you also a victim of Royal Palm Travel? Submit a complaint to help other consumers to be educated and don't let them get you like they have gotten so many others. Their sales team are headed up by nothing more than scam artist, fast talkers, and liars. This company will be out of business in about 2 months, so don't let them get your money.
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September 13, 2008
not satisfied
I am not asking you people to believe me, I am just expressing my thought on our experience with this royal pal whatever company!!!it's for you to find out!!!but in my end, I was somehow happy though not very satisfied coz we get to pay some taxes, but that's ok. We are just trying to look on the lighter side anyway.
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August 13, 2008
Customer Service Issues
I have never been treated SO terribly when I didnt deserve it. I called on this mailer I received saying get two plane tickets to anywhere in the continental USA by going to this travel presentation - so I called the number listed and signed up for 8/13/08 to visit. When I got there after taking off work 2 hours early, which is not okay in my busniess, a guy with a Mullet hair cut named "Ron" asked me to fill out a clip board and asked for my ID and credit card. I had been told they just needed an ID so I asked why a credit card. He said its because you cant come to my presentation if you dont have one. He then asked if I had a significant other. I said yes, my boyfriend - who I dont live with or share bills with. He said just fill this out. When I handed it back to him he asked me to step outside and said you cannot stay I am giving you a GC for your time and you need to leave. I asked why are you kicking me out? I didnt do anything! He said you told me you had a significant other and he isnt here so you need to leave. I said he is my boyfriend! We arent even engaged or sharing bills - I dont understand why you wont listen to me! He said it doesnt matter you need to get out or I am calling security. Once he asked that I tried to go back to get my personal information and he slammed the door shut and said you cannot go in there. I told him to screw off I dont want his GC and I just want to understand what I did wrong! He said just leave. So I did and I called the people who set me up to report it. I WOULD NOT RECOMMEND YOU EVER WORK WITH THIS COMPANY If they hire and condone such behavior from their agents. I am still trying to figure out what the heck just happened in there b/c even the lady who worked there said she didnt get it. I have filed them with the BBB and I hope you all know DO NOT WORK WITH THIS COMPANY in Dallas, TX! There are plenty other places you can buy your timeshares from - dont buy with them.
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