Royal Sunset Hotel

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Category: Travel

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United States

royalsunset.com

Royal Sunset Hotel Reviews

Paiton October 7, 2010

Refusal to cancel contract and unethical business practices

My husband and I attended the presentation and purchased a timeshare based on the false information that was given. Upon closer examination of our financial situation we decided we couldn't afford this anyways and tried to cancel at the sales office 2 days later. It was Christmas break so we thought we should do it as soon as possible since the contract said we only had 5 days. We were told because we accepted a special price that we has waived our right to cancel. We did not yet know that we were being lied to so accepted that we had made a mistake and thought we would sell it back to them in a year as was indicated as an option whe we signed. It has been almost a year and in that time we have learned that every reason that we bought this for was a total lie. So we told them to cancel our contract according to the cancellation clause and we would accept the loss of the monies we had already paid. After being told via email we could dothis I anticipated no problems. Wrong again. Now they are refusing to cancel our contract even though they get to keep the 10 thousand we've already paid them!!

This company on my opinion is made of extremely charismatic liars.

Even if you want to buy a timeshare there do not buy from the salespeople. You can buy one on eBay for almost nothing, meaning the value of the property definitely doesn't appreciate like they say it does. Also, it is not a tax write-off in canada like they tell you it is.

Avoid them like the plague. We are going to be pursuing this matter furher if anyone else isi I. The same boat I'd like to hear your stories. There is strength in numbers and we may be able to help each other out.

Harry April 14, 2009

Terrible place

I was contacted about an inexpensive vacation from Summerbay Reorts. For around $500.00 I was to receive several days at two different Florida resorts, a cruise to the Bahamas, 4 nights in Mexico, and a trip of my choice. When I declined they dropped the price to $249 and I accepted, but I agreed to attend a 90 minute presentation. Later they called me because I hadn't booked a trip and finally I booked the trip to Mexico and I had to pay a few more fees, but it wasn't that much more.

To make a long story short, my wife and I ended up signing a contract to stay at three of the Sunset facilities in Quintana Roo. This was amazing to me because we have always made good decisions and our credit rating is over 755. We really didn't want this deal and it want our kind of place, although we have traveled in Mexico before and loved it. I must say their sales staff has this down to a science. They actually intimidate you with kindness and complements. There were at least 20 to 25 other couples in room with us and I didn't see even one get up and leave without signing. Every couple minutes a champagne cork would pop and everyone would applaud when someone signed. The whole time my gut was telling me not to sign, but I signed anyway.

When we got home we had buyers remorse and decided to do a little research on the internet, we found the same or similar packages for sale, pages of them, from $5000 to $16, 000 for the same resorts as well as for many other resorts. Our package had started out at $87, 500, but to get us to sign they had dropped the price to $47, 000. They kept telling us that if we ever got tired of the package they would buy it back no questions asked. We were told that the memberships appreciated 10% to 15% a year. We also found tons of unhappy customers for a variety of reasons.

The good thing we found on the internet was a Mexican law guaranteeing a 5 day right of recision. When I called the sales manager, Manuel Novelo, he turned from this wonderful person with a delightful sense of humor into an angry man who told us we had signed away our right of recision, and said he would take $25, 000 from us and that he would destroy our credit. When we checked our contract, sure enough, we had signed away our rights. Within an salesperson, Rabah Taright, called and also threatened our credit.

They followed through and we now have a $25, 000 charge on our credit card even though it is illegal to have someone sign away the right of recision. My wife now cries a lot and we both have a hard time sleeping. We feel stupid and humiliated that we let ourselves be taken advantage of this way. They use your best human qualities against you. Their tactics are subtle, but calculated and totally unscrupulous. Beware!