I purchased a new Scion from this dealership back in '06. Better late than never to discuss my complaint. Be very aware of these practices no matter where you buy your vehicle. After dealing with a young salesperson, I was brought into an office with a "customer laison" as he referred to himself. I agreed to a specified payment for 60 months.

They took my debit card and charged me the agreed $500 down payment. Then they put me in another room with the Finance Manager. Well this is where things really go downhill. He explains the deal is now for 72 months instead of 60 months, and is also $45 higher. I call the "laison" back in and ask what happened?? He said "we couldn't get you the interest rate we wanted". Well they already had my $500 and the keys to my trade in, way before the deal was even in writing. That to me seemed very deliberate. Well I felt uncomfortable and under pressure. They were very insistent so I signed and unfortunately went through with it. Please do not let this happen to you. Do not give your debit card to anyone before you've sat with the actual Finance Manager and are sure of the actual deal you are getting into. Don't let a "customer laison" sweettalk and lowball you into the worst deal of your life.