I ordered a set of cabinets by telephone. All items were in stock and the order was placed with a delivery time of up to two weeks. This met my scheduling needs. One week later I received a call telling me my order was ready except for a key piece of cabinetry which was backordered for an additional 4 weeks, BUT not guaranteed even then. Jonelle explained that in some cases the back order may not come in even in that time frame. These items are shipped from China. Jonelle also stated that even though their system says an item is in stock, that does not mean it is. Since I had renters moving into the home two weeks prior to the new shipment date, and this missing piece would cause an incomplete kitchen, (including no countertop) I asked what solutions were available. It was a 30"3-drawer base cabinet that would be missing. They offered two 15" 3 drawers to replace it, or 1 standard 2-door base cabinet. This was not acceptable as the piece would be part of the base for an island and I pointed out a two door base does not provide the same storage as a drawer base, nor would two 15" drawer bases serve the same storage purposes (i.e pots, and pans). I was forced to look elsewhere and found the exact cabinets, but at a small cost increase. I asked RTA to please reimburse the difference I was forced to pay and they refused saying they had offered me an alternative cabinet. I maintain that it is not my problem that their ordering system is flawed and does not coincide with their inventory. I will not order from this company again, as it is impossible to tell whether you will receive the products you ordered as promised and the company is not willing to make ammends in a way that satisfy's a customers needs, only what is convenient to them. I have no comment about the cabinets as I have not received them yet.