I had order there 18quart stone set and warmer back in Oct. It took the company a month to send me my order. I kept getting the run around from Michelle and was calling back to cancel my order. I fortunately got to speak to Karen and told her what had happen. She was more than kind enough to put a rush delivery to my salon. I had the warmer no more than 6 month and it died on me. I had called the company to try to have it replace and Michelle instructed me to ship it back for a replacement. To make a long story short I was told I will receive it last week and its been over 3 weeks now and I have not got my replacement. No one will pick up the phone. No one has returned my phone call or emails. Just sent another email to Karen. I hope she wants to make this right for me.