We went to Ruby Tuesday on March 20, 2010 at Philadelphia Premium Outlet Mall, Limerick PA. We went there for family dinner at 7:30 pm.

The food was served after 45 mins and was cold. When we informed the server of cold food, he got the manager. Manager apologized and told us that she will get it replaced.

We were surprised to get the same cold food was served back to us in 5 mins. We sent back the food.

What a bad service. I do not think manager was apologetic. I will never ever go to Ruby Tuesday in Limerick, PA

My husband & I went to Ruby Tuesday this last Sat. to have a nice meal we don't get to eat out much and we have enjoyed Ruby Tuesday in the passed but last Sat. was terrible. We had to wait for a short time before the hostess seated us, then we sat there waiting for a long while, the waitress didn't even look at us for fear I suppose we might ask her to get us some drinks, after waiting for half an hour I saw the waitress talking to the hostess and they both looked our direction, but still no one came to serve us. It was 7:30 in the evening and the place was not busy. I don't know what the problem was but I was very upset and we got up and went out the door another couple asked us how was it on our way out and we told tem good luck getting served we didn't they left also.
Thank you for letting me vent.

My family and I went to Ruby Tuesday's after my sister high school graduation. We made dinner reservation for 10:00. We arrived at 9:40. They were not busy at all. The waitress said " Lets not sit them at a table until 10:00". When there were clearly plenty of table opened. When we went up to the salad bar all of the plates were dirty. We are not going to make a big deal we said. Then our food comes out. My sister boyfriend cuts open his chichen sandwich and it was pure pink.The resturant didn't compensate us at all for the terrible service and uncooked food. We will never eat at Ruby Tuesday's again.

This was the first time I went to a Ruby Tuesday. So my sister and I entered the restaurant and the hostess was hiding behind her post and playing with her nails. Then she realize there's someone at the entrance way and gets up. She gives us a dirty look and took us to our table. The restaurant did not look very busy and looks like the have a lot of staff working. The worst part is that the whole time we sat at our table, no server or worker came up to take our order. They went right past us to the other table and when I asked nicely that we are ready, they completely ignored us! 30 mins we been on that table and no service at all. No Drinks no anything! The workers were either help the other people that came after us or sitting around laughing and doing absolutely nothing. What kind of restaurant is this? So we got up and left and they didn't care about it. Never have I ever been to a restaurant that completely ignores a table and serve others like that.

We've have dined at this restaurant several times and will not returned because of a bad experience we had last night. We were seated at our table of 4 to enjoy a casual dinner for the evening and it took the waitress over 15 minutes to even take our drink order, didn't introduce herself or smile. Then after taken care of or drink order, she service's other tables that arrived after with there food before we received our drinks and then we received our appetizers. We than asked for the MOD Manger on duty, which we were told would be right out, which the MOD never showed. We commented why, and was told she didn't want to come out of the back room. Then we asked what the MOD Manger on duty's name was we were giving Brittney, without a last name, when asked what her last name was, the hostess stated she didn't know. Then I approached the bartender he was a wonderful enough person to give us her last name and he was also a wonderful waiter before. Her name was Brittney Garland and for a MOD Manger on Duty not to appear at a table of customer when there is a restaurant with only 10 to 12 table with 4 server's attended to the tables this problem should not have occurred. This is unacceptable!!! I've waited table in the past and enjoyed my position very much. This waitress and MOD should not be in this industry at ALL!!! This is a disgraced to your industry. I am appalled with this situation. I'm a semi retired gentleman and I will no longer step foot in this restaurant every again in my life time, also the place that I semi retired from is IBM which is a big customer service industry company along with other avenues that will here about this location and will not fund your establishment every again.

Thank you for the disgrace of RUBY TUESDAY and the disgrace that we endure at this location, You should be ashamed for running a restaurant, that doesn't even match a drive thru restaurant.