Ruby Tuesday
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1 stars | | (24) |
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Category: Lifestyle
Contact Information Kannapolis, North Carolina, United States
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Ruby Tuesday Reviews
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December 4, 2008
Poor service
Three friends and I went to Ruby Tuesday at Crabtree Mall in Raleigh, NC at 1:00 on Sunday afternoon. I asked the host to put our name on the wait list and was told it would be 15 minutes which turned into 45 minutes. We watched as several parties came in after us but were sat before us. After finally being seated our server, Kaley, came to the table after about five minutes told us the drink specials and we ordered drinks which took about five minutes to get. We ordered our meal, 3 medium burgers and Salmon no rice sub greenbeans, 45 minutes later when we finally got food the greenbeans were not subbed for the rice and the fries were cold on the burgers as well as my burger being rare and the other 2 well done. The manager came over, no name tag, and told me my burger would be fixed but never came back to the table, my burger came out 5 minutes later burnt and dry, I know it was microwaved. From the manager, the host, and server it was the worst experience I have ever had in a restraunt. It took us 3 1/2 hours to have lunch! Little did they know I have been a server for 16 years and the friends I was with was a FOH manager, a BOH manager and a host. I will never return to a Ruby Tuesday again!
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October 31, 2008
Awful experience
So on Sunday evening me, my girlfriend, and my mother went to go get something to eat at Ruby Tuesday. The restaurant was very nice looking and the booth was very comfortable. the wait staff was nice and made us feel comfortable. I ordered shrimp, a baked potato and some vegetables. My mother got a small steak and baked potato, and finally my girlfriend got a shrimp pasta type dish that had tomatoes on top of the nodles and shrimp. So after about 15 minutes we got our food and began to eat. My meal was very good and my mothers steak was cooked to her liking but, my girlfriends dinner is another story entirely.
She began to eat her pasta, intentionally avoiding her tomatoes because she doesn't like them which is a good thing. After about 5 minutes my girlfriend asked me if little white and black things were moving in her pasta. sure enough the tomatoes were COVERED in tiny maggot, worm like things moving around. We immediately asked a waitress nearby who wasn't our waitress to look at it. We said that she had worms in her meal and the waitress looked like she didn't believe it at first; until she took a close look. She then ran off into the kitchen without saying anything. Well My mother and I were really grossed out and could not eat anymore. About twenty minutes later the manager came back up and apologized and said that the cooks were disassembling the make table to look for the problem.Our meal was free but the most disturbing thing is that the hostess was still seating customers! The store should of been shut down. I will never eat there again and I wish i had called the health department. It was one of the most disgusting, foul, experience I have ever had eating out.
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August 25, 2008
Bad service
THERE IS A MENTALLY ILL GENERAL MANAGER AT RUBY TEUSDAYS THAT HATS KIDS, AND ENJOYS YELLING AND SCREAMING AT GOOD EMPLOYEES, AND CAUSING THE BEST WORKER TO LEAVE, SHE HAS NOT MADE APOLOGIES, TO THE EMPLOYEE, AND THIS IS NOT THE ONLY EMPLOYEE THAT HAS LEFT BECAUSE OF HER, APPARENTLY RUBY TEUSDAYS CONDONES THIS KIND OF BEHAVIOR AND REWARDS THE DISPICABLE EMPLOYEES, AND TAKES ADVANTAGE OF THE GOOD ONES, DO NOT GO THERE.
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July 28, 2008
Bad service and attitude
Let me start by saying my husband has previously eaten at Ruby Tuesday twice and had no problems. But about 5 weeks ago we were on our way to Orlando, Fla from Alabama and we stopped in Gainesville at a mall to walk around. The Ruby Tuesday at the mall was not busy, it was around 8pm, the hostess sat us down then we didn't see our waiter for over 5 min. Now I have waitressed for 16 years so I do tend to be picky but I also can be more understanding when someone is busy. But anyway he finally came over and was all attitude, sighing when my husband ask what kind of beers they had on tap, telling him he could not have a certain beer in a large glass. Then we ordered burgers and 38 min later after no refills on our drinks no sign of our server or anyone elses, we received our overcooked and cold burgers and fries then he sighed again when my husband asked for a refill. I wanted to complain then but my husband is the quiet non-complaining type so we paid the bill, left no tip and I said I was never going to Ruby's again well.. 2 weeks ago we went to Oak Mntn. St Park in northern Alabama and stopped in just outside of the park at a Ruby's, my husband thought I should give them another chance. Now our waiter was very nice but the food was bad and the menu had about 8 beers listed that I guess cannot be served in Alabama. So why do they have them on the menu? I was so sick of saying a name and the waiter saying "We can't carry that" that after the third try I just asked him what do you carry?!! Ok, then yesterday(Father's day) we were coming home from Biloxi and my husband wanted to eat at aRuby's in Saraland, AL where he has had good food before. I did not want to but it was dad's day so in we go. We stood at the door behind 7 other people and I could see into the bar where there were 2 tables with people and about 5 waiters standing around towards the back with about 3 waitress. There was no hostess and after 8 min.(I timed it)a waitress came over and asked us all including the 6 people now behind us if we had been waited on? She went and got the hostess from the back and we were finally seated. There were 6 other tables in the dining room so they were not busy I could still see a bunch of the help screwing around in the back. Over 5 minutes later the hostess came over and said she was not our server but she would get our drinks, this was said with no smile. My husband ordered a beer of course no thanks to the hostess who didn't know what they served and rolled her eyes when asked, and he ordered a martini because him and I were going to share it, I had never had one and I don't normally drink. I also ordered a ice tea. Minutes later the bartender came to our table and informed us that we could not order TWO ALCOHOLIC drinks at one table, WHAT??? My husband said fine but I was extremely upset and wanted to leave right then. We waited(I actually timed it on my watch)11 minutes and still had not seen a server or our drinks so finally we walked out. BAD SERVICE, BAD ATTITUDES, HORRIBLE FATHER'S DAY EXPIERENCE!!! That was the very last straw and I will NEVER step foot in any Ruby Tuesdays' again.
On another note we went to O'charleys and it was wonderful all the way around.
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