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matsumomo10
August 25, 2010
Customer Service
This is a complaint about a Ruby Tuesday's franchise on the island of Guam, USA. I am writing on behalf of my parents who dined at the said restaurant on August 24, 2010 at 12: 24PM and was served by the employee Ciarg employee #560. My parents were enjoying their ribs and salad when they were approached by the server rudely announcing to my parents in front of the entire establishment that sharing a salad was not allowed. My parents were not sharing a salad but in fact my dad had just tried to taste my mom's salad. To add insult to injury my Filipino parents were seated next to a Caucasian couple who were in the same situation but were obviously sharing one salad, but were never reprimanded by the server or staff of the illegality of their actions. The server also went on to boast about his reprimanding customers with fellow servers, which increased my mother's frustration with this situation.
My parents were then treated as thieves and as such felt much discrimination during their unpleasant visit, they felt their money had gone to waste and the food quite unpleasant as well. Fine, maybe tasting other people's food may had been wrong, but reprimanding may have been too much especially with an audience involved. My mother is currently experiencing emotional distress due to this experience, no restaurant has ever treated them with so much disrespect and foul treatment. Obviously, the experience has left a bad taste in my parent's mouths. We do not wish for much, but a better service with customers, PAYING CUSTOMERS and an apology from the server. We hope that the restaurant will take my complaint to heart and consider hiring people with more tact, respect, and proper social conduct and not just anyone off the street.
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