Rue 21
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Category: Services
Contact Information Jacksonville, Florida, United States
rue21.com
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Rue 21 Reviews
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Amber Carter
April 16, 2010
Rude
I visisted the new store located in South Park Mall and when i walked i noticed that one particular manager (white female with long blonde hair) was standing behind the register ans she was talking to a few of her employees and she was talking to them in a rude tone. She was almost talking to them as if she was their mother. When it was time for me to check out I was being waited on my a sales associate and she needed help with one of my rue buck. The manger that i mentioned earlier came over to help her and instead of her talking to her with respect she got smart with her and was very helpful because she still couldnt fix the problem. I feel that this girl needs to have someone talk to her because I dont want to walk into a store and her someone being talking to in such a manner.
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AnonymousAnonymous
March 1, 2010
Staff
They insist on knowing your zip code - which I will never give to anyone - no need to.
The store location - Ft. Oglethorpe
When I responded to the zip code question, I responded "just put me as local".
The cashier had NO CLUE what to do.
She called the manager. The manager said its just for our records and our computers.
And asked yet one more time for it.
And again, I did not give it, simply stating put me as a local and that I did not fly accross the world to come to this store.
The cashier started almost crying.
Please hire some people that know how to handle customers.
Instead of managers that are just out of high school, and cashiers that have no experience.
Hire someone mature that knows how to keep customers coming back.
If a customer does not want to give a zip code - the only correct answer is "no problem".
A customer should never have to tolerate being asked 3 times.
Also, it was payday.
5 people were behind the register.
All getting their checks, opening them and chatting.
Hire some adults for goodness sake.
They won't roll their eyes, and show cleavage down to their belly button.
Men don't hang out there - its not a strip club.
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Andrea Fair
June 26, 2009
manager
I took my daughter to the new store in Bristol VA tonight and left very upset and without purchasing anything. We had several things to try on and I asked a girl behind the counter if we could get a dressing room and I figured to get a nice response. Instead I got an angry sigh and rolling of her eyes.. ok, maybe she was having a bad day.. After she got a fitting room for my daughter I heard her say " I WISH THESE DANG PEOPLE WOULD LEAVE ME ALONE, but she used the other "D" word. I didn't say anything at first but later went to another clerk and asked to speak to the Manager and that person called out for Emily and it was the same girl that treated me so horribly.. Well, I was so angry I didn't say anything to her because I didn't want to embarass my daughter. I just stood to the side and waited for my daughter to look around. I watched this girl do the same thing to other customers and hopefully after I left someone put that girl in her place. A new store and a Manager like this??? Wow. I drove a long way to get to this store because my daughter was so excited about it, but I asked my daughter if she would mind if we shopped at another Rue instead of this one. So for all of you out there going to this store watch out for the fat manager Emily with the bad attitude and think twice before asking to try on.
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September 11, 2008
Bad service
I was shopping in rue 21 . standing in line a metal sign fell and cut my leg.i ask the clerk for a first aide kit.she kept working with the people in line . i ask her if she had something to clean the cut that i have cancer and this is not good for this to happen to me .finally she went and got the kit there was nothing in there to clean my wound. but it was not bad enough to go the the er. i filled out a report about this and nothing happen no im sorry from the company nothing. its sad when this happens and u have to go to the store next door ( old navy) and ask for help. its been months now and no letters phone calls nothing .
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