I purchased an Ebel watch from RueLaLa for $1099.00. They advertised the watch as being backed by the manufacturer's warranty. The watch came with a warranty card from Ebel. The watch stopped working after 3 weeks, and I took it to an Ebel dealer who sent it to Ebel to be repaired along with my receipt and the warranty card. Ebel would not service the watch because they said that RueLaLa and the company that provided the watch to them (Alliance Time) was not authorized to sell the watch. I spoke with numerous supervisors (Kyle, Jane, and Brittany) who assured me that they were authorized to sell the watch. Kyle told me that the watch would be reapired by Ebel if i sent it in for service. I mailed it in, and it was repaired by a third party service center in NYC...NOT Ebel. I requested that RueLaLa either work it out to have the watch serviced by Ebel or let me return it since the product was NOT as advertised. Bottom line after 7 weeks of phone tag. Ebel won't service the watch and RueLaLa won't return it. I have closed my account with RueLaLa which I have used regularly over the past 2 years. I do not wish to do business with them as I believe that they falsely advertise merchandise that they are not authorized to sell. I would not be upset if I had knowingly purchased something without a warranty, but when you buy something with a "full manufacturer's warranty", it should be covered by the manufacturer.

This company has serious issues with their server or something. They do a great email campaign telling customers about these great sales coming up. We spend the time to be there when the door opens, then cannot get in. After trying for 20 minutes or more (wasted time & FRUSTRATION!!!) sometimes you can. Once inside you click on something and you just sit & spin for minutes. Nothing happens. Then if it finally opens, by the time you try to buy something, someone else has already grabbed it up and it's GONE. THIS WEBSITE IS A LESSON IN FUTILITY, FRUSTRATION AND ANGER. WOMEN DO NOT WANT TO HAVE STRESS WHILE SHOPPING, IT IS SUPPOSED TO BE FUN - THIS SITE IS MOST DEFINITELY NOT THAT.

Their site iS HIT SO HARD with so many people trying to buy items, it crashes. Then they shut down for the day. They say they will email you when they are re-opened, but they do not. It has happened to me SO MANY TIMES. I have written their CEO (twice) and their PR Dept (once) - no reply from either.

I know that many other people have complained to this company and it seems they do not do anything to help. The vendors they have usually have good products and sometimes at great prices. But at what cost to us? The FRUSTRATION at trying to get what you click on and then having someone else get it before you can even pay for it SUCKS.

THEY NEED TO MAKE IT BETTER AND NOW!!!