Buyer beware if you are going to purchase a travel package from Ruelala. I recently purchased one and was given a certificate # and told to call the resort directly to make my reservation. I was not able to get the resort to accommodate us for the dates that the certificate was good for. I called into the customer service line and asked for a refund. They guy who helped me was very nice but said he needed to get back to me with options on how to handle it. I bought 3 of these certificates for myself and 3 friends at $750 each. They told me they would only refund me 1 and that I needed to come up with alternate dates! It has been a battle back and forth with Ruelala and their "experience team" (which is their form of expedited customer service). We get a different story every day from we'll see if we can refund you, to lets try and come up with alternate dates but that we will have to pay an additional fee, to sorry, only 1 refund. It has been extremely frustrating experience. Their customer service, or experience team is a joke! They have no idea what customer service is. Go shop at Hautelook instead!

I have purchased from Ruelala in the past on line. Even though none of my credit card/billing info has changed, I received an error message that my billing address was incorrect when I tried to buy something today. I tried to correct it several times but kept receiving the error message. Shortly thereafter I discovered that each time I tried to make the purchase, the funds were reserved from by available balance on my credit card even though the error message said the transaction could not be completed!. I called Ruelala - they said it would take at least two business days to reverse the reserve, the number I was given to call for more assistance was answered by an electronic voice that asked me to hang up if I didn't want to leave a message (the electronic voice didn't even mention a name!) and, when my credit card company tried to contact Ruelala, the representative of the credit card company was hung up on!!! HOW can you be charged/have your credit availability reduced by a company which clearly has no intention of sending you the merchandise??? Are they borrowing against these so called promised payments??? Who do you contact about stuff like this??