I ordered a rug from them in late August.
Having not received the rug as of September 28, I contacted the company by phone (left message).
A few days later, I received an email from a Wesley Jenkins stating the following:
'I am terribly sorry to be the bearer of bad news. However, the parent company of Rugs To My Door when you placed your order has subsequently gone out of business. I work for the newly formed company that bought the domain name and am not able to access your transaction. I have been told by other customers that if you contact your credit card company they will process a refund for you.
Kind Regards.'
I ran into several articles online that confirm him to be with the company before the order was placed(http://www.newswiretoday.com/news/39326/).
There is post for the company with the BBB (http://www.bbb.org/eastern-michigan/business-reviews/internet-shopping/alacrity-investing-in-detroit-mi-53000640/) which states
'The company's owner emailed the BBB on September 9, 2009 and stated it had ceased operations. Consumers have informed the BBB, however, that the firm's website was active beyond September 9, 2009.
The BBB called the firm's toll-free number on September 18, 2009 and heard a recording stating that the company's voice mailbox was full, and could not accept any messages. The BBB verified that the firm's fax number was still operational.
The BBB suggests that persons who paid for merchandise with a credit card should dispute the charge with their credit card issuer. '
This man is clearly a liar, attempting to pass the buck.
I have no doubt that he has pocketed the money.
My credit card WAS refunded by Chase as they launch a claim to investigate the incident.
The same site, selling the same merchandise, from the same inventory, for the same prices is still up and running, AND accepting credit cards for payment.
How many more people will they rob before their caught.