This is the worst service EVER!!!
I locked my keys in the trunk of my vehical. I called GM to get a replacement key and they said it was $75 to replace a key for my make and model. I couldn't get a key from GM because I could not find the title for my car(moved recently and things are mixed up). So I decided to call Run Local Locksmith. I explained to the Run Local locksmith Customer Service Rep that I locked my keys in the trunk of my vehical. She asked the make and model of my car. I asked her the price and she said $29 minimal service Fee PLUS 35-65 charge depending on how exentsive the work is to unlock it($95 max). The rep had the tech call me and the tech said "with your make and model we cant pick the lock for your trunk we will have to drill". I refused and he cancelled the call.
I called them back again and asked them how much would it cost for them to replace my key instead. They said $120-150 plus $29 minimal service charge(so around $180). The tech came out and said he can get my trunk open without making a key. He removed the driver side plastic from my door to get to my trunk switch. HE THEN ASKED ME FOR AN ELECTRICAL CABLE. I HAD ONE IN MY HOUSE AND GAVE IT TO HIM. he hooked it up to my battery and then to my trunk switch and got it to open. he then charged me $180 to open my trunk with a cable I provided to him. without me providing the cable he wouldnt been able to perform the service. Also, charging me 180 for an unlock is outragious considering that is what they quoted me for a replacement key. I refused to sign my signature and was being harrased by him. he said he wouldnt leave unless i signed. he told me to dispute it with the managers. I called the manager juan who is WORTHLESS!!! I asked juan to reverse the charges and charge me for an unlock which is quoted to be around $65-$95). He refused. I put a dispute in with my bank. I am also putting a dispute in with the BBB. This business has to be STOPPED and has to pay for its wrongful business practices.

Run Local locksmith service is the worst service you can use. Their advertisement claims $29 service, but what they don't tell you is you'll be paying for "labor" also...I called to have them unlock my car, and 30 minutes later I proceeded to repeat directions over and over and over. This guy had a GPS and still kept me on the phone 10 minutes because he "wasn't from the area" and had no idea where I was. Then when he got there, he told me it'd be $29 for service and $80 for labor...are you freakin kidding me?! What a joke. They need to be put out of business for false advertising and completely overpriced services (not to mention their workers can't even use a GPS). I'm appalled.

I just installed a storm door at our condo. The locking mechanism required that two 7/16 inch and two 3/4 inch holes be drilled on the door to install locking assembly. Since this was a $350 dollar door and I did not have the step drill bit ($40 new) to properly do this job I decided to call a locksmith. This was Sunday April 11, 2010. They wanted to come right away but I scheduled the install for Tuesday April 13, 2010.
In their advertising, which I found on the internet, they claimed to come out for a $29 service call. I well understood in advance that this fee was to just come out. I talked to the phone person and explained what I needed done. I was specific about needeing a storm door lock installed and the size holes that needed to be drilled.
Tuesday April 13th comes, and their locksmith calls to get directions. I asked immediatley why his area code is (612)? He says he's from Minnesota. We hang up and after a second call to get directions he arrives. Being in a condo our place is hard to find.
I begin to explain what I needed done and realized that he did not speak english well. I showed him how the drilling template is taped to the door to drill holes and he doesn't seem to understand me. He then takes the locking mechanism and tries to insert it in the door and cannot figure out how it goes. I show him. At this point I am thinking to myself this guy is not a locksmith. So I decide that I will help him do the job after all the only thing I really need is the holes drilled.
I then begin to explain the size holes I need drilled. He produces a 1 inch hole saw(for wood dooors) with no guiding drill bit and a half inch drill bit. This would make both holes oversized and not good for long term use of door. The handle after time would wobble. I explain that I called them to drill these specific sized holes for the lock.
He asks to go make a phone call and returns too tell me that is the best he can do.
At this point I tell him I do not want or need his services. It is very obvious to me he is not a licensed locksmith or equiped to do any type of quality work.
He then asks for the $29. I felt I did not have to pay this fee. So I tell him I am going to call the office. I call them immediately and the locksmith(?) waits. After a 20 minute conversation with the phone person and then her supervisor I am informed that if I don't pay the locksmith(?) the $29 fee, they will file a police report for theft of services. I explain to the supervisor that I was very specific about the job I needed done and even she asked why the locksmith(?) just couldn't go to the hardware store to buy the drill bit. I had no answer for her. I then very begrudgingly paid the $29 fee and got a reciept. As the locksmith(?) writes the reciept he claims that no locksmith will be able to do what I want, it is impossible.
After an internet search for complaints I began to relize I got off very cheap. There are multiple complaints for overcharges, deciet, and intimidating business practices. I want to file this with BBB so a log or continuos log can be obtained.
I did go to the hardware store and buy the step drill bit to do the job it took 1 hour to install at a cost of $40. Yes I did get off cheap.

Do not use Run Local! They run a terrible business and clearly have no business ethics. I set up an appointment a week in advance that was never actually put through. I was told what information I needed to fax in but never a deadline before the appointment date by which to send it. Due to our location, we had to find someone we knew in Forida to be at the location for the locksmith as we are in Ohio. We had friends drive an hour to the prooperty only to find no one there! When I called the reps at Run Local they explained that the fax I sent wasn't recieved in time even though my fax report said it had gone through, apparently theirs is a little slow. So they never put the call in! And they never called me to tell me the appointment was not set up or that they didn't receive my information! I kindly asked the service be removed and they strongly denied. What should have been a simple set up turned into a huge mess due to the ineptness of the Run Local staff and their porr practices. My advice? USE ANYONE ELSE!

This company advertises locksmith services for "Only $29" and service in 15 minutes. The technician took an hour to arrive and then informed my husband that $29 was the service charge and that "labor" would be additional. He insisted that the $29 was owed him just for showing up, regardless of whether or not he performed any services. $128 and 2 minutes later the locksmith smugly informed my stupified husband that he could have purchased the tool he'd used for $10 dollars himself and opened his own car!

I have attempted several times, unsuccessfully to communicate directly with the elusive "Juan" who is apparently a supervisor at the lockmith company. He is perpetually "out at the moment" or "busy" and the dispatchers who answer the phonelines are minimally helpful at best. There is no address listed anywhere so I cannot even file a complaint with the BBB and obviously they are not a member. Honestly, $30 is very low and I wouldn't be opposed to paying more for a locksmith. However, I value honesty and professionalism highly and this company falls dismally short in that regard.