I called multiple locksmiths to get quotes on re-keying 5 condo doors to match an existing key. Run Local had the cheapest quoted service call fee at $29 plus a lock charge of "$19 and up" so I set up an appointment. The day of the appointment, the technician called to say that he had an emergency call from another client to get a child out of the car and that he would be 1 hour late for my appointment. When he arrived I showed him all of the doors that needed have a new key and he said that two of the five doors had to be different based on key styles. Therefore, we'd need two different keys to get into our common entryway, which is inconvenient. I also questioned the need for a completely new door knob saying that I simply needed the the pins changed to match a key but he went ahead with new hardware. The new knobs that he installed had a manual lock on the back instead of always being open from one side, which he claimed were "commercial" locks and would cost about double. He told me it would be $75 per doorknob and $95 per special lock, which totaled over $400. I had assumed I would spend less than $150 on the entire project. He also said that I could pay cash and therefore avoid paying tax.

I ended up making him remove two of the doorknobs and I got charged for a total of three locks, coming in at $300 cash. I paid because I was so frustrated after spending two hours watching him install unnecessary and incorrect locks. I called the Run Local office twice and both times, they told me that I would get a call back from Juan, which hasn't happened yet.

I ended up taking the old knobs into Anderson Lock and getting them re-keyed to match the others for $22 a piece.

I wish I would have read these complaints before I called these yahoos! The name is almost right. One should RUN from these locksmiths. For five minutes of work, they charged $184. what a rip-off. Definitely a case of buyer beware. The company really doesn't care about customer service, just as long as they get their money. I was told that $29 for travel, and $29+ for degree of difficulty in opening lock. I guess 5 minutes is very difficult - because they charged $184. Talked to the office, but frankly got a run around from the office manager. If you look at their web site you will notice that nowhere is an address, or home office listed. That should have been a tip off. I'm filing a complaint with the BBB, but I don't think much will come of it. Again, avoid these guys like the plague.