On june 4th 2011I deposited 65.00 0n my prepaid card I had to pay 3.95 to put that amount on I then used it to buy something and realized that all of my money was not on the card they took 19.95 from my card inwhich i never agreed to when i called i was told their fee and they would not refund they were rude and uncooperative with resolving my issue.

9This rush card has been nothing but problems, all these charges and the fees, Russell Simmons should be ashamed of himself we try to support the black man and he's worst then the banks, I couldn't get food for my family cause of the rush card it should be call the fuck u card, then have the nerves to give us $5.00 his a millionaire or more $5.00 that's all they taking our money fuck this rushcard.it's ashame

I opened my account with Rush Card late last year, but never received the 1st card. I contacted their office shortly after the holidays and received my card around the early part of January 2011. Knowing that both income tax refund and school disbursments were coming in a few weeks, I decided to have my school refund added to the Rush Card - boy was that a mistake I soon realized. Like most people, when they get a large sum of money, they want to pay bills and go shopping; I was no different. I wanted to make sure that I did not go over my spending limit for the day, so I looked on the website; under their FAQs after searching under several related topics, I finally found out that it was a 2500 limit per day, combined with both POS and ATM transactions. My total for the day was exactly 2, 495.27, which means I was about to go over and I dont anything I would buy for a few cents. However, I had made more than 4 calls to their customer service center. I spoke to a rep, who told me that I would not have access to my remaining money until 24 hrs from the 1st transaction!!! WHAT?? I made a transaction at 10:33am on 02/03/11 and I wouldnt have access to the amount I paid online until after 10:33am on 02/04/11. THAT WAS THE MOST STUPIDEST THING I HAVE EVER HEARD. The supervisor named Crystal told me that I would be able to withdraw all of my money around 4:30pm, which was around 9 hrs after my call!! I have dealt with other prepaid checking accounts and some banks; 24 hrs is based on the day change, not the actual 24hr period. I looked throughout their TOS, the Cardholder Agreement and no where, not even in legal terms, does it say what I was told. It does acknowledge that your spending limit is within a 24hr period, but it is vague and any person with any level of common sense would not think it meant actually 24 specific hours, minutue to minute. I am extremely dissatsified and Im reporting them to the BBB and the enitity that mandates financial institutions because this is not right to any customer who has to wait to get THEIR MONEY.

THE CUSTOMER SERVICE NEVER PULLED MY DIRECT DEPOSIT SO JP MORGAN CHASE BANK SENT MY DIRECT DEPOSIT BACK AND THEY TOLD ME IT WOULD 3-5 BUSINESS DAY AND IT HAS BEEN A WEEK AND I STILL HAVEN'T RECIEVED MY MONEY, AND THEY HAVE NO IDEA WHEN IT WOULD BE SENT TO ME...THEN HORRIBLE CUSTOMER SERVICE REPRESENTATIVES YOU CAN 'T UNDERSTAND WHAT THEY ARE SAYING BECAUSE THEY DO NOT SPEAK PROPER ENGLISH. ITS BAD ENOUGH THAT I AM A SINGLE MOTHER COLLECTING UNEMPOYMENT, MY RENT IS DUE, ELECTRIC BILL AND CABLE ARE DUE WHAT AND I SUPPOSE TO TELL MY BILL COLLECTORS OH I CAN'T PAY YOU BECASUE THEY DID'T PULL MY DIRECT DEPOSIT. BILL COLLECTORS DON'T WANT TO HERE THAT.

I signed up for Rush Card about 2 or 3 years ago and of course I was happy with them, I actually did use my Rush Card one-time and it was for a 1 week trial period for a service online. I tried it out for a day, it sucked and cancelled the service the next day. Guess what, there was about 4 Unauthorized transactions that equaled to about over $100.00, Rush Card told me to call merchant and when I called merchant several times and I left several messages with the merchant at least once a day, and guess what, no return phone call. I knew something was fishy so I called Rush Card, cancelled my card and they sent me Replacement card which I am cool with. They said 60 - 90 days, come on, I provided proof and everything so they can send them VISA to check on it and said it was valid. Now, I will definitely not sign up for so called trial periods unless I call it physically over the phone to try it. They told me that, they provided a valid CVS #, come on. any fraudulant company can steal c/c information now which is called IDENTITY FRAUD, I am going to call VISA and ask them to provide proof of any signed documents or agreements, and if they can't provide it, I can get my relative whom is a lawyer to sue VISA.