I've been with a Rushcard for 3 maybe 4 years now and have had troubles with it for 2 years. There have been unauthorized charges on my card including ATM withdrawls and i dont know how this keeps happening when im the only one with my card at all times. This time $603 has been withdrawn and nobody knows how this could have happened. I have talked to several representatives and they can't do anything about it but tell me to dispute it which they say takes up to 60 days. This couldn't be a worse time to happen for me. Rent is due as well as bills, I have my babyshower to plan in less than 2 months and can't do a thing now. This should not happen to people constantly.
How could it even be possible to use an ATM without the actual card and pin number?? Rush is full of it and Im sick of this bull...

I DON'T UNDERSTAND WHY WE HIRE ALIENS TO WORK IN JOBS THAT ARE TO PROVIDE EXCELLENT CUSTOMER SERVICE. I WAS PUT ON HOLD BY 3 REPRESENTATIVES FOR MORE THAN 20 MINS, ALL BECAUSE I ASK TO SPEAK TO A SUPERVISOR AS TO WHY MY RENEWAL CARD WASN'T MAILED OUT EARLIER THAN 2 WEEKS BEFORE IT'S THE END OF THE MONTH. NO ONE CAME TO THE PHONE I HUNG UP AND CALLED BACK A TOTAL OF 3 TIMES, FINALLY I TOLD THE LAST AGENT IRIS, I WAS GOING TO USE HER AS THE ESCAPE GOAT, I WANT TO TALK WITH A SUPERVISOR, AND SHE PUT ME ON HOLD FOR 2 MINS AND CAME BACK AND FED ME A LINE OF BULLSHIT THAT ALL OF THE SUPERVISORS WERE ALL TAKING CALLS AT THAT TIME AND I WOULD NEED TO LEAVE A NUMBER FOR THEM TO CALL ME BACK AFTER 2 HOURS. WHAT?????????????????????????????????????????????????????????????????????????????????????
THEY BETTER BE GLAD THEIR BITCH ASSES ARE IN OHIO. NO ENGLISH SPEAKING MOFO'S!!!
HELLO RUSSELL!!! YOU GOTTA DO BETTER BRO. I AM GOING TO HAVE TO CANCEL MY ACCOUNT WITH YOU, SIMPLY BECAUSE, I DON'T TRUST THOSE PEOPLE YOU HAVE WORKING FOR YOU, AND IF YOU DON'T CARE, HEY I DON'T GIVE A F&%^$K, AND I DON'T HAVE TO SUPPORT YOU EITHER.
HEY YA'LL WESTERN UNION HAS A GREAT CARD WITH NO $1 FEE EVERYTIME YOU USE IT. GO CHECK IT OUT

WESTERNUNION.COM, CLICK ON PREPAID CARDS/GIFT CARDS AND GET YO'SELF SOME REAL SHIT!!!
PEACE AND LOVE YA'LLLLLLLLLLLL!!!

am very disappointed in how i was treated by a manager of the dispute department of rush first i filed a dispute that to this date have not been satisfied then i was suppose to get feed back from rush but never did unless i called, , but when i thought it couldn't get no worst i was so disrespected by a manger named ulando he was just very rude unprofessional and not whom i would want anybody to endure his behavior this manager was talking very rude loud to me also putting me on mute while i was talking to him he then told me to do what ever i want that he does not care and that there is nothing he can do to help me and ended the call i don't think anybody should have to deal with unprofessional people like this i am sure Russel simmon does not know that people like Ulando in Georgia call center is representing his name this way but i will be forwarding this to the proper hands that will deliver

Worst Customer Service EVER!
I called to ask if it was okay to send a check that was over a certain limit and was told yes send the check in and it would post to my account in 10 business days.
I sent the check next day air; tracking it and it arrived on June 30, 2009
I called to check of the date it would clear and was told it did not arrive.
I told the person it did and was signed for by "person who signed" at 8:15 am.
They still said it had not arrived and since it's over the limit it can not be deposited and would return.
I told them I was told to send the check and that it would clear.
They said there were no guarentees and the check would be sent back. They said someone will call me. No one ever did.
I called on July 6th and was told the check was on it's way back to me, but they did not have a tracking number. How odd???
So today (July 7th) I called them again and asked for the tracking number for the check they're returning to me.
I was told they don't have one. I said how do you know it's on it's way back to me and they said it was on it's way to their lock box. I said that's not what I was told.
Again they said someone will call me... yeah er right!
I said that is totally unreasonable and I need to talk to someone NOW. I asked to speak to their corporate office. I was told they do not have a transferring #. I asked for the direct number and was told there wasn't one.
Frustrated I said, "how the hell do you get in touch with them than?" and was told via email.
So I said, "Fine give me an email address."
"I'm sorry we cannot do that!"
Something is wrong with Rush Card/JP Morgan and I will NEVER EVER DO BUSINESS WITH THEM AGAIN!
Oh and get this in closing I told them I am closing my account, how will my funds left in the account be returned to me...
Oh ma'am we'll send you a check and it'll take 8 to 10 business days!
I'll repeat myself! I will never do business with Rush Card/JP Morgan and if you are smart you won't either!

This is a summary of what happened to me as a result of using a

prepaid Visa card from a company call RushCard. On Friday, January 2, 2009

I went to withrdraw $400.00 from the card to get a money order to pay my

rent. The transaction failed. The receipt stated that the terminal timed

out. The clerk suggested that I wait awhile and try again. I tried again

and the transaction went through. I then tried to do a third transaction

when I was told I did not have enough money in my account. I went home

looked up my account online and found out that I had been charged for the

first transaction that I never received money for.

I called RushCard who advised me that the charge would drop off after 48

hours. I waited 48 business hours and called again on Tuesday, January 6,

2009. They then told me that the dispute could take up to 90 days. I put

up a huge fuss about waiting 90 days to get my money so they told me to fax

over a Dispute Resolution Form they emailed me .

I then faxed over the dispute resolution form on Wednesday, January, 7, 2009 with

the receipt and copy of my ID. They then told me another 48 hours after I

put pressure on them because I am not willing to wait 90 days for my money.

I called today, Friday, January 9, 2009, after another 48 hours and I have

to wait again. After I expressed much disapproval they told me that the

earliest they could have "an answer", not my money, but an answer for me

was February, 28, 2009. I continued to press the issue and then I was told

they would have "an answer" in about 3-5 business days.

I asked for the physical mailing address, they told me they could not give

it to me. I asked for the local phone number, they stated they could not

give it to me. I asked for corporate contact information and they stated

they cannot give it to me. The only thing she told me was that she was in

Chicago, Illinois, when on Tuesday I was given a P.O. Box in Cincinnati,

Ohio. I asked for the name of her supervisor, and she being a supervisor

would not give me the name or her superior. I stated, " do you mean to

tell me that you cannot give me the name of your supervisor?", she agreed.

I then threated to call ABC, CBS, NBC, and every three letter agency I

could think of and she finally gave me the name of "a" supervisor.

On Friday, January 16, 2009, aftr 5 business days I called back for them to

tell me that they have no credit for me and I may have to wait before or

after February 28, 2009.

I am so upset. I cannot get my money. They are treating me as if they have

a right to my money, this is a debit card, not a credit card. Their terminal

timed out and now I am suffering.

I was withdrawing the money from a check-cashing place from a live person not an ATM machine like they keep claiming. The money was going to be used to pay my rent. I now have over $100 in late fees and money that was supposed to go towards my other bills have gone towards my rent.

I don't think they plan to ever give me my $400.00 back. I have the receipt that says their terminal timed out.