Rush my Passport

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Category: Miscellaneous

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United States

Rush my Passport Reviews

R. G. In Houston December 12, 2009
Passport
***INCREDIBLE*** It is absolutely incredible how a this company Rushmypassport.com is getting so much bad “press”. I just HAD to post a message because I am very much like many people who are checking out the company and doing some due diligence on the company to find out if I made a mistake or if I should look for another company to try and get my passport expedited. I can tell you that I am just a guy who was lucky enough to get invited to a company trip that is going out of country. I hadn’t been out of country in a while; knew my passport was expired; & up until that point in time had no reason to worry about getting it renewed. My problem was that my company trip was taking place within 4 weeks. I knew from experience it could take anywhere from 3 – 8 weeks & as you can imagine wanted to leave nothing to chance. Long story short… I did a search for “rush & passport” something someone had told me about (someone who had been waiting for over 4 weeks to receive theirs) and I saw www.rushmypassport.com with all the same accolades mentioned is some of the complaints (CNN; MSNBC; Forbes) I did find the company mentioned on each of those sites; which helped to reassure me. Honestly I almost made the decision to cancel because of reading all of the negative comments and complaints about them. I CAN TELL YOU NOW… I AM SO GLAD THAT I DID NOT CANCEL. Friday night I started the process by filling out the information with the company online; read all the crap over the next couple of days. Placed a call into the company on Monday only to find out my “case worker” was out of the office until late that afternoon; as you can imagine I began to freak out again. I left RJ a couple of messages on how to reach me and went to the bar to grab a cocktail and try to just relax and calm my nerves. I got a call from RJ right about 45 minutes or so after he had mentioned on his voicemail he would be back in the office. That was my first sense of relief. He had sent me the paperwork “checklist” & Fed Ex Label etc. Talked me through the requirements (Preliminary Itinerary within the next 14 days; duplicate copies of the necessary documents etc.); from that point on it was absolutely smooth sailing. Took my passport photos on Tuesday; took my documents to the Post Office to have sealed by a State Agent. Took the sealed package to the Fed Ex Office; mailed it out and crossed my fingers… That was Tuesday; on Friday the package was at my door. I HAVE MY PASSPORT! I paid for 5 – 7 day service; got it in 4 days! I truly; whole heartedly recommend this company. So much so that I will go onto every site that I read a bad review on and post a meassage letting everyone know the company is absolutely Good To Go! Coming from a Former Marine with Integrity; not an agent of the company or the owner of the company or anyone with any vested interest whatsoever in the company
Jean January 20, 2009
Credit Card Charged and No Passport
I googled to renew my passport on line. I went to Rush My Passport and everything looked legitimate and the fees reasonable so I proceeded with my passport renewal. I followed all the prompts, provided credit card information and then I was sent to the final step to download the pdf forms and to provide authorization to the company to expedite my passport processing. No such authorization was provided, but my credit card was charged $159.99, higher fees than indicated on their website. I made a dozen phone calls and close to dozen emails concerning my charges without a finalized application for the passport renewal. I was provided with a runaway and a refund form. By the time they finally got back with me regarding the refund, it was past their refund policy!!! No refund was provided and no passport was renewed!! I wish that I had done more research on this company prior to proceeding, but I never authorized them to process my application and to charge my card, but they did anyhow. This is a total SCAM!!! Do not use Rush My Passport!!! Go directly through the State Department, plus it is less costly

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