I don't even know where to begin. Rushcard is ridiculous! First of all, they let unauthorized charges hit my account EVERYDAY! and its up to me to fix it. Then I go to an ATM and I cant take money out! I call them to see what they can do about it, FIRST, they give me the run around, hang up on me, put me on hold. FINALLY they treat me like i'm a liar, telling me that I did not try to use the ATM! Meanwhile I tried every ATM in my town! Then I tell them Netflix hit my account for the 2nd time this month and they were not allowed to do that, after dodging the problem, AGAIN, he tells me Netflix is going to put the money back in my account June 26...Without even talking to Netflix( Seems like hes trying to get me off the phone until June 26 when I check my card and the money's still not there!)Plus they hit my card with a convenience fee EVERYTIME I make a transaction. Why do I have this card? I constantly have to check my card to make sure the right amount of money is on it...Which it NEVER is! I have to pay $5.00 everytime I put money on the card, and I cant even take money out! I signed up for this card thinking I was going to save money, but instead i'm paying wayyy more then I did before. I need to get a bank account, that way its FREE to deposit and withdraw money, and theres no fee for my transactions! Thanks for NOTHING RUSHCARD!

I used rushcard visa debit to make a purchase. I later had to dispute the charges in early April, 2011. They said I would have to wait up to 90 days before getting a response. some time in mid May, I received a letter advising I need to send proof of return. It took me a week or two to get the address to return the Merchandise. I finally get the address. I get the item returned late Mid May. I forward the requested information on 04/24/11. Each time I talk to someone I get a canned answer 30 to 45 days wait.

Finally on 05/29/11 I receive an email it states:

Hello Jack,

Thank you for contacting RushCard Member Services. We apologize for the delay in answering the email.

In response to your email, we have reviewed your account. We have noticed that there are notes left by our relevant department. I would request you to wait till 6/1/2011 for the refund to be posted on the account.

Rest assured that your convenience is being held at the highest regard and we are anxious to settle this matter to your satisfaction.

If you have any questions please do not hesitate to contact RushCard Member Services at [email protected] or 1-866-RUSHCARD (866-787-4227).

Nautami M
RushCard Customer Service
1-866-900-RUSH
[email protected]
=======

I wait until 06/02/11 giving until midnight 06/01 before I contact rushcard. I was advised they requested the credit but the merchant had not paid. Therefore, it could take 45 days before I receive my money.

The account is held by JP Morgan and Chase.
Expedited Service Mailing Address (for deposits only):
JPMorgan
Attn: UniRush 23074
131 S Dearborn - 6th Floor
Chicago, Illinois 60603

Chamber's Customer Focus Center

513.579.3111 or [email protected]

Chamber Office and Mailing Address

The Cincinnati USA Regional Chamber
441 Vine Street, Suite 300, Carew Tower
Cincinnati, Ohio 45202 USA
513.579.3100
fax: 513.579.3101

Filed with Cincinnati Chamber of Commerce
https://odr.bbb.org/odrweb/public/ComplaintSubmit.aspx

I will post a complaint against JPMorgan for having the rushcard account. I recommend every one els do so. Here is one way.
http://www.complaintnow.com/US-BANK-Complaints/complaint/business/Business_ID/display/148161

If JP get enough dissatisfied complaints perhaps they will let the agreement go or force better customer service since they are the account holder. or contact info.

http://www.jpmorgan.com/pages/jpmorgan/private_banking/contactus

Plus I am going to contact visa. It has their logo on it.
https://corporate.visa.com/utility/contactus.jsp

This last link is for me. Selfish
http://printablecouponsandcertficates.blogspot.com/

Ive had my Rushcard for a couple of yrs but never used it until recently for direct deposits...tonight I go to make a payment with a finance company for $3200...declined...i call and my avail balance is more than my purchase...come to find out...Ive been depositing my $ onto a card that is not only going to charge me a fee each time I use it...but is going to limit how much I can spend a day. Talk about pissed! I call cust serv...and got even more pissed. They all say the same scripted thing & provide no solutions! I dont understand what they are even there for.I wont go into the broken English or this "convenience" fee they charge...and wont waive either! So i have to pay again...to complete my transaction...trust my last payroll went it!

The Rush Card authorized direct deposit without my appoval when I called to find out what happened they had no idea and couldn't give me any info. The customer service agent did not know anything that could help me.

Order new RuchCard, and when trying to activate card.<br />
Money was lost threw Money Graim. No refund was given total lost.<br />
Rush Card will be hearing from my lawyer.